quality system

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definition of quality control
a system that uses inspection as a way of finding any faults in the goods or services being provided
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benefits of inspection
inspectors can stop common problems,its more secure than an individual
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problems of inspection
does not encourage individuals to improve the quality, its an expensive, demotivate workers
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definition of quality assurance
a system that aims to achieve quality by organising every process to get the product right the first time
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benefits of quality assurance
motivates them workers will take a greater responsibility, theorists say that it is a good idea, costs are reduced, higher quallity
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definition of total quality management
a culture of quality that involves all employees of a firm
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the common features are
commitment to the needs of customers, personal responsibility for actions, an emphasis on teamwork, clear measures of quality
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definition of kaizen
a policy that makes small changes to achieve better quality or greater effecieny
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benefits of having awards ISO 9001 BS 5750
marketing advantages acknowledgments, assurance to customers, great employee motivation, financial benefit
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improving quality
setting appropiate quality targets, introducing a tqm approach, working closely with suppliers
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Other cards in this set

Card 2

Front

benefits of inspection

Back

inspectors can stop common problems,its more secure than an individual

Card 3

Front

problems of inspection

Back

Preview of the front of card 3

Card 4

Front

definition of quality assurance

Back

Preview of the front of card 4

Card 5

Front

benefits of quality assurance

Back

Preview of the front of card 5
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