quality system 0.0 / 5 ? Business StudiesOperations managementASAQA Created by: shaimaxx98Created on: 16-03-15 17:49 definition of quality control a system that uses inspection as a way of finding any faults in the goods or services being provided 1 of 10 benefits of inspection inspectors can stop common problems,its more secure than an individual 2 of 10 problems of inspection does not encourage individuals to improve the quality, its an expensive, demotivate workers 3 of 10 definition of quality assurance a system that aims to achieve quality by organising every process to get the product right the first time 4 of 10 benefits of quality assurance motivates them workers will take a greater responsibility, theorists say that it is a good idea, costs are reduced, higher quallity 5 of 10 definition of total quality management a culture of quality that involves all employees of a firm 6 of 10 the common features are commitment to the needs of customers, personal responsibility for actions, an emphasis on teamwork, clear measures of quality 7 of 10 definition of kaizen a policy that makes small changes to achieve better quality or greater effecieny 8 of 10 benefits of having awards ISO 9001 BS 5750 marketing advantages acknowledgments, assurance to customers, great employee motivation, financial benefit 9 of 10 improving quality setting appropiate quality targets, introducing a tqm approach, working closely with suppliers 10 of 10
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