Quality

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definition of quality
those features of a product or service that allows it to satisfy customers
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tangible measures of quality
appearance, realibilty, durability, repair and maintence
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intangible measures of quality
image and brand, reputation, exclusiveness
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definition of quality system
the approach used by an organisation to achieve quality
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benefits of having quality system
impact on sales volume, creating a usp, impact on selling price, pricing flexibility, firms repuatation
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issues of having a quality system
cost- expenses to set up, training, disruption
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Other cards in this set

Card 2

Front

tangible measures of quality

Back

appearance, realibilty, durability, repair and maintence

Card 3

Front

intangible measures of quality

Back

Preview of the front of card 3

Card 4

Front

definition of quality system

Back

Preview of the front of card 4

Card 5

Front

benefits of having quality system

Back

Preview of the front of card 5
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