Quality 0.0 / 5 ? Business StudiesOperations managementASAQA Created by: shaimaxx98Created on: 16-03-15 17:37 definition of quality those features of a product or service that allows it to satisfy customers 1 of 6 tangible measures of quality appearance, realibilty, durability, repair and maintence 2 of 6 intangible measures of quality image and brand, reputation, exclusiveness 3 of 6 definition of quality system the approach used by an organisation to achieve quality 4 of 6 benefits of having quality system impact on sales volume, creating a usp, impact on selling price, pricing flexibility, firms repuatation 5 of 6 issues of having a quality system cost- expenses to set up, training, disruption 6 of 6
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