quality management

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quality control
method of checking that products are of good enough standard
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quality assurance
employees are involved in improving quality of the product/service
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quality circles
small groups of employees that meet regularly to look at how quality can be improved
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TQM (total quality management)
all employees are involved in quality control and take responsibility for their own and their teams work. helps to reduce wastage, costs and improves employee motivation
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kaizen (continuous improvement)
kaizen is japanese for 'continuous improvements'. everyone in the business is involved in improving the product and process of production
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benefits of quality managements
ensures that work in progress and finished products are fit for purpose
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benefits of quality managements
allows the manufacturer to trace defective products
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benefits of quality managements
reduces wastage of materials
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benefits of quality managements
reduces risk of sales rejections/ product recall e.g. mars
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benefits of quality managements
protects the reputation of a business and ensures customer loyalty, repeat business and motivated workforce
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drawbacks of quality managements
increase in costs as quality assurance involves more resorces and time
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drawbacks of quality managements
increased costs may lead to higher prices which could deter some customers, reduces sales and therefore profits
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conclusion
costs of quality assurance system maybe a small proportion of the total costs, so have little impact on profits
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conclusion
niche market businesses maybe able to charge higher prices so an increase in costs/prices may have lttle impact on profits
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Other cards in this set

Card 2

Front

employees are involved in improving quality of the product/service

Back

quality assurance

Card 3

Front

small groups of employees that meet regularly to look at how quality can be improved

Back

Preview of the back of card 3

Card 4

Front

all employees are involved in quality control and take responsibility for their own and their teams work. helps to reduce wastage, costs and improves employee motivation

Back

Preview of the back of card 4

Card 5

Front

kaizen is japanese for 'continuous improvements'. everyone in the business is involved in improving the product and process of production

Back

Preview of the back of card 5
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