passing on a message without using words or vocals (e.g. eye contact, facial expressions and body language)
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Define verbal communication
passing on a message through words or vocals (e.g. talking or grunting)
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Define paralinguistic
vocal features that accompany speech (e.g. tone of voice or emphasis
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define tone of voice
way words are spoken convey emotion
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define emphasis
giving prominence to some words more than others
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define intonation
raising your voice up and down at certain points
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define eye contact
when two people in a conversation are looking into each others eyes at the same time
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how is eye contact important
makes conversation flow smoothly and expresses emotion
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practical implication of eye contact
helps us understand why we might feel uncomfortable talking to someone who either stares constantly or never makes eye contact. disrupts flow of conversation
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define cultural differences in non verbal communication
different cultures have different social norms when communicating with someone. EG UK- make eye contact during conversation. Japan its rude to make eye contact
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define facial expressions
feelings expressed on a persons face
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practical implication of facial expressions
helps us understand that its difficult to lie about feeling as their face aways will give their emotions away
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define posture
the way that an individual holds their body
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define postural echo
when people copy each others posture. thought to happen when people like each other
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define open posture
any posture where your body is open e.g.- legs stretched out, elbows away from body etc.
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define closed posture
any posture where your body is closed e.g.- legs crossed, arms folded etc
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define gestures
form of non verbal communication made with the body, used with or instead of verbal communication
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define touch
form of non verbal communication in which information is conveyed by physical contact between people
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practical implication of body language
posture helps us to understand why counsellors deliberately use postural echo to develop close relationships with their clients
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define personal space
the distance that feels comfortable between you and another person, this distance varies depending on situation/relationship
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what factors affect personal space
cultural norms, sex differences, individual differences and status
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practical implication of sex differences+personal space
helps us understand why when males and females are in a conversation the male might not be aware that he is standing too close for her comfort or vice versa
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practical implication of individual differences+personal space
helps us understand why people think that if a persons older or younger than themselves stands further away, being unfriendly
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practical implication of culture+personal space
helps us understand why people from Arabic countries may regard Westerners as unfriendly or untrustworthy; as they tend to stand further away during a conversation
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Other cards in this set
Card 2
Front
Define verbal communication
Back
passing on a message through words or vocals (e.g. talking or grunting)
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