Project management - project leadership + conflict

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  • Created by: charlie
  • Created on: 16-05-17 16:22
4 root causes of conflict
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4 common sources of conflict at each stage
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Functional conflict features
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Dysfunctional conflict features
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Methods of controlling conflict: A-A-C-C-C (reference)
Thomas (1975)
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5 Impacts of not resolving DYSFUNCTIONAL conflict
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Process of negotiation: 4 stages
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Positional bargaining
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Principled negotiation: 4 principles (reference)
Fisher + Ury (1983)
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Principled negotiation: 1. separate people from the problem
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Principled negotiation: 2. focus on interests not positions
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Principled negotiation: 3. invent options for mutual gain before reaching agreement
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Principled negotiation: 4. Use objective criteria where possible
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5 point preparation model (documentation in presentation stage of negotiation)
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Ways of negotiation in org: influence as exchange features
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Ways of negotiation in org: influence as exchange influence currencies (reference)
Cohen + Bradford (2005)
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Ways of negotiation in org: Maslow's hierarchy of needs (reference)
Maslow (1943)
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Mapping dependencies e.g.: project team + stakeholder perspective
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6 types of management + leadership styles: 1. Autocratic (reference)
IPMA: Hodgkinson (2009)
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6 types of management + leadership styles: 1. Consultative (reference)
IPMA: Hodgkinson (2009)
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6 types of management + leadership styles: 1. Persuasive (reference)
IPMA: Hodgkinson (2009)
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6 types of management + leadership styles: 1. Democratic (reference)
IPMA: Hodgkinson (2009)
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6 types of management + leadership styles: 1. Laissez-faire (reference)
IPMA: Hodgkinson (2009)
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6 types of management + leadership styles: 1. MBWA (reference)
IPMA: Hodgkinson (2009)
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5 phases of any successful project team (reference)
Tuckman (1975): Forming - Storming - Norming - Performing - Adjourning
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5 phases of any successful project team + conflict: 1. Forming (reference)
Tuckman (1975)
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5 phases of any successful project team + conflict: 2. Storming (reference)
Tuckman (1975)
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5 phases of any successful project team + conflict: 3. Norming (reference)
Tuckman (1975)
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5 phases of any successful project team + conflict: 4. Performing (reference)
Tuckman (1975)
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5 phases of any successful project team + conflict: 5. Adjourning (reference)
Tuckman (1975)
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Card 2

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4 common sources of conflict at each stage

Card 3

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Card 4

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Back

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Card 5

Front

Thomas (1975)

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