production

  • Created by: Amelia.m
  • Created on: 07-11-18 14:16
what are the three types of production and what do they involve?
job= customised/specialised one off products. flow= continuous production of identical products. batch=goods made in groups
1 of 15
give 1 advantage and 1 disadvantage of these types of production
job= +high prices charged x specialist labour. flow= + economies of scale x lots of space required. batch= + more flexibility for a variety of products x takes time to switch production.
2 of 15
what does lean production aim to improve ?
efficiency
3 of 15
what are the ways of providing good customer service?
excellent product/service knowledge, engaging with customers, pre-during-post sale services
4 of 15
how can a business develop its customer service ?
websites and social media
5 of 15
what are the benefits of having of good customer service and the drawbacks of not having good customer service ?
+ customer satisfaction + loyalty x dissatisfied customers x bad reputation x falling revenue
6 of 15
what is the aim of Just-In-Time production?
keep stock to a bare minimum
7 of 15
what are the benefits of JIT production and the potential disadvantages of not having this type of production?
+ reduces costs of storage x if suppliers arent reliable stock won't arrive when needed x loses out on economies of scale
8 of 15
what is Just-In-Case production?
production that uses extra stock in case of faults
9 of 15
what are the benefits of having good quality?
higher prices, increased sales, better reputation
10 of 15
what are the disadvantages of not having good quality?
disrupted provision of services, product recalls, damaged reputation
11 of 15
how can be quality be measured?
test random samples, how many products are returned , complaints, customer services
12 of 15
what is total quality management and what does it involve?
every employee has the responsibility to assure the quality of products is to a high standard throughout the production process
13 of 15
what does a business consider when choosing a supplier?
price, reliability, quality
14 of 15
what is procurement and logistics ?
procurement= finding and buying things that a firm needs from suppliers outside the firm . logistics= getting goods or servcies from one part of the supply chain to another.
15 of 15

Other cards in this set

Card 2

Front

give 1 advantage and 1 disadvantage of these types of production

Back

job= +high prices charged x specialist labour. flow= + economies of scale x lots of space required. batch= + more flexibility for a variety of products x takes time to switch production.

Card 3

Front

what does lean production aim to improve ?

Back

Preview of the front of card 3

Card 4

Front

what are the ways of providing good customer service?

Back

Preview of the front of card 4

Card 5

Front

how can a business develop its customer service ?

Back

Preview of the front of card 5
View more cards

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all Operations management resources »