what are the three types of production and what do they involve?
job= customised/specialised one off products. flow= continuous production of identical products. batch=goods made in groups
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give 1 advantage and 1 disadvantage of these types of production
job= +high prices charged x specialist labour. flow= + economies of scale x lots of space required. batch= + more flexibility for a variety of products x takes time to switch production.
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what does lean production aim to improve ?
efficiency
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what are the ways of providing good customer service?
excellent product/service knowledge, engaging with customers, pre-during-post sale services
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how can a business develop its customer service ?
websites and social media
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what are the benefits of having of good customer service and the drawbacks of not having good customer service ?
+ customer satisfaction + loyalty x dissatisfied customers x bad reputation x falling revenue
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what is the aim of Just-In-Time production?
keep stock to a bare minimum
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what are the benefits of JIT production and the potential disadvantages of not having this type of production?
+ reduces costs of storage x if suppliers arent reliable stock won't arrive when needed x loses out on economies of scale
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what is Just-In-Case production?
production that uses extra stock in case of faults
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what are the benefits of having good quality?
higher prices, increased sales, better reputation
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what are the disadvantages of not having good quality?
disrupted provision of services, product recalls, damaged reputation
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how can be quality be measured?
test random samples, how many products are returned , complaints, customer services
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what is total quality management and what does it involve?
every employee has the responsibility to assure the quality of products is to a high standard throughout the production process
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what does a business consider when choosing a supplier?
price, reliability, quality
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what is procurement and logistics ?
procurement= finding and buying things that a firm needs from suppliers outside the firm . logistics= getting goods or servcies from one part of the supply chain to another.
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Other cards in this set
Card 2
Front
give 1 advantage and 1 disadvantage of these types of production
Back
job= +high prices charged x specialist labour. flow= + economies of scale x lots of space required. batch= + more flexibility for a variety of products x takes time to switch production.
Card 3
Front
what does lean production aim to improve ?
Back
Card 4
Front
what are the ways of providing good customer service?
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