PEOPLE REVISION QUESTIONS PART 3

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State a benefit of trade unions to an employer
workers will have their individual rights better protected
1 of 107
State a benefit of trade unions to an employer
cheaper and quicker to bargain with one trade union representative than individual workers
2 of 107
State a benefit of trade unions to an employer
Workers are better motivated if they feel their interests are being looked after by trade unions
3 of 107
What is a single union agreements?
where an employer agrees to deal with only one union
4 of 107
What is a no strike deal?
where unions agree never to strike if a dispute can't be settled
5 of 107
State a feature of Tall Organisations
Many layers of hierarchy
6 of 107
State a feature of Tall Organisations
Long chain of command
7 of 107
State a feature of Tall Organisations
Slow decision making
8 of 107
State a feature of Tall Organisations
Often poor communication
9 of 107
State a feature of Tall Organisations
Good promotional opportunities for the employees due to the number of different levels
10 of 107
State a feature of Flat Organisations
Few layers of Hierarchy
11 of 107
State a feature of Flat Organisations
Can respond quickly to change due to good communication
12 of 107
State a feature of Flat Organisations
Less chance of promotion for the employees
13 of 107
State a feature of Flat Organisations
Saves on managerial costs. Managers are more expensive, this structure has very few layers of management
14 of 107
State a feature of Flat Organisations
reduced opportunity for training and development of future managers
15 of 107
What does span of control refer to?
the number of employees a manager has working for them
16 of 107
What does a wide span of control mean?
it means that the managers has lots of staff working directly for them
17 of 107
State a feature of Wide span of control
Greater decision making for employees. The manager can't tell everyone what do all of the time therefore he/she needs to give some control over to the employee
18 of 107
State a feature of Wide span of control
Often improves Job satisfaction
19 of 107
State a feature of Wide span of control
Lower costs involved in supervision as there are more people in teams
20 of 107
State a feature of Wide span of control
too wide and it can become difficult to supervise
21 of 107
State a feature of Wide span of control
can be difficult for management to keep control
22 of 107
State a feature of Narrow Span of control
the manager can keep tight control
23 of 107
State a feature of Narrow Span of control
the manager has close supervision
24 of 107
State a feature of Narrow Span of control
the manager can co-ordinate subordinates activities easier
25 of 107
State a feature of Narrow Span of control
improved communication as teams are smaller
26 of 107
State a feature of Narrow Span of control
workers can become demotivated due to the extra supervision
27 of 107
What does centralised mean?
the owner has all of the power and makes all of the decisions
28 of 107
State an advantage of being Centralised
Rules can be standardised
29 of 107
State an advantage of being Centralised
All managers act in a similar way
30 of 107
State an advantage of being Centralised
Everyone knows what is expected of them
31 of 107
State an advantage of being Centralised
Everyone works at the same standard
32 of 107
State a disadvantage of being centralised
shows lack of trust in managers
33 of 107
State an advantage of being Centralised
local managers know the local market best
34 of 107
State an advantage of being Centralised
decision making can be slow as the local manager needs to get permission
35 of 107
What is decentralised?
As the business grows power is delegated to local managers or heads of department to make decisions on their own
36 of 107
State an advantage of being decentralised
Quick and often creative local decision making
37 of 107
State an advantage of being decentralised
Shows managers they are trusted which leads to higher levels of motivation
38 of 107
State a disadvantage of being decentralised
Local managers might make mistakes
39 of 107
State a disadvantage of being decentralised
They might all act in different ways
40 of 107
State a disadvantage of being decentralised
Doesn't present a standard business image
41 of 107
State a disadvantage of being decentralised
A mistake by a local manager might affect the image of the business as a whole
42 of 107
What does delayering involve?
involves removing an entire layer and by doing this the structure flattens
43 of 107
What is the functions and responsibilities of the HR department?
recruiting and selecting staff, organising training and staff development, keeping staff records and maintaining staff welfare
44 of 107
What is the functions and responsibilities of the finance department?
preparing accounts, monitoring finances and recording transactions
45 of 107
What is the functions and responsibilities of the production department?
ordering supplies, storing raw materials, manufacturing the products, quality control and meeting production targets
46 of 107
What is the functions and responsibilities of the marketing department?
responsible for marketing and selling of the goods
47 of 107
What is the functions and responsibilities of the distribution department?
distribution of the finished goods both in the U.K and overseas
48 of 107
What is the functions and responsibilities of the ICT department?
maintaining IT equipment and the computer network, maintaining IT security, updating the website and helping computer users
49 of 107
What is the functions and responsibilities of the customer services department?
responds to customer enquiries, deals with complaints, provides technical help and advice to customers
50 of 107
Explain how Internal growth can cause change
As a sole trader the business will have a very centralised and flat organisation structure. As it begins to grow it starts to decentralise and add more hierarchy levels as it gets taller
51 of 107
Explain how Integration and Merger can cause change
If a business joins/merges with another it doesn't need two of the same department and so many of the departments can be combined
52 of 107
Explain how changes to products and services can cause change
If the business launches a new product or service it might need to change its functional areas. Perhaps it might open a new branch that will deal with the new product/service and this involves changing its organisation structure
53 of 107
State one way how business now employ staff
part-time work
54 of 107
State one way how business now employ staff
flexible working hours
55 of 107
State one way how business now employ staff
seasonal work
56 of 107
State one way how business now employ staff
working from home
57 of 107
State one way how business now employ staff
job sharing
58 of 107
What are the four methods of communication?
Internal, External, Formal and Informal
59 of 107
What is Internal communication?
When messages are being sent between people in the same business
60 of 107
What is External communication?
When messages are being sent between a business and someone outside of the business
61 of 107
What is Formal Communication?
These are the channels of communication set up by the business and they can be horizontal or vertical
62 of 107
What is Informal Communication?
known as the grapevine e.g. meetings with friends, chat with others at the canteen
63 of 107
State a barrier to effective communication
message sent at the wrong time
64 of 107
State a barrier to effective communication
message may not be clear/ uses jargon
65 of 107
State a barrier to effective communication
the wrong method of communication might have been used
66 of 107
State a barrier to effective communication
feedback from the receiver is not recieved
67 of 107
State a method of overcoming communication barriers
increase the frequency of communication
68 of 107
State a method of overcoming communication barriers
make communication as clear as possible
69 of 107
State a method of overcoming communication barriers
use a range of communication techniques
70 of 107
State a method of overcoming communication barriers
avoid jargon/ encourage feedback
71 of 107
State a method of overcoming communication barriers
use the shortest channel of communication possible
72 of 107
The style of the manager affects
how they motivate their staff
73 of 107
State the main management styles
Autocratic, democratic, laissez-faire
74 of 107
State one of the features of Autocratic management style
Leader makes all of the decisions, sets objectives and tells others what to do
75 of 107
State one of the features of Autocratic management style
Employees are given little chance to question decisions
76 of 107
State one of the features of Autocratic management style
Communication is top down
77 of 107
State one of the features of Autocratic management style
Tasks are set out by the leader and instructions and rules are set
78 of 107
State one of the features of Democratic management style
Leader encourages employees and teams to help in decision making
79 of 107
State one of the features of Democratic management style
Multi-channel flow of communication
80 of 107
State one of the features of Democratic management style
Employees believe management objectives as they have had a part in creating them
81 of 107
State one of the features of Democratic management style
Employees are often more motivated, but decisions can take longer to be made due to lengthy discussions being often required
82 of 107
State one of the features of Laissez Faire management style
The employees and teams set their own objectives and make their own decsions
83 of 107
State one of the features of Laissez Faire management style
The employees and teams are self-managing and decide themselves on how things will be done
84 of 107
State one of the features of Laissez Faire management style
The team communicates as it sees fit
85 of 107
What are appraisals?
A method of assessing how effective an employee has been
86 of 107
State the purpose of an appraisal
to improve the performance of the employee
87 of 107
State the purpose of an appraisal
to give the employee feedback
88 of 107
State the purpose of an appraisal
to identify future training needs
89 of 107
State the purpose of an appraisal
to consider the development of the individuals career
90 of 107
State the purpose of an appraisal
to set targets for the new year
91 of 107
State one way how ICT has affected businesses
Internet: 24 hour advertising, e-commerce
92 of 107
State one way how ICT has affected businesses
email: fast communication
93 of 107
State one way how ICT has affected businesses
graphics packages: design products faster
94 of 107
State one way how ICT has affected businesses
presentation software: pass info to clients, customers and work force
95 of 107
State one way how ICT has affected businesses
mobile technology: allows employees to work from home and still access their files at work
96 of 107
State one way how ICT has affected businesses
databases: keep customer and employee records. allows the business to search quickly
97 of 107
State one way how ICT has affected businesses
word processing: production of high quality letters and business reports
98 of 107
State an advantage of ICT
helps staff work faster
99 of 107
State an advantage of ICT
improves the quality of presentation
100 of 107
State an advantage of ICT
info can be shared more easily
101 of 107
State an advantage of ICT
staff have greater freedom about where to work
102 of 107
State an advantage of ICT
less office space is needed
103 of 107
State an advantage of ICT
businesses can communicate better with their customers
104 of 107
State a disadvantage of ICT
buying and setting up ICT is expensive
105 of 107
State a disadvantage of ICT
workers need training on how to use it
106 of 107
State a disadvantage of ICT
some workers might be worried that ICT threatens their jobs and so might get demotivated
107 of 107

Other cards in this set

Card 2

Front

State a benefit of trade unions to an employer

Back

cheaper and quicker to bargain with one trade union representative than individual workers

Card 3

Front

State a benefit of trade unions to an employer

Back

Preview of the front of card 3

Card 4

Front

What is a single union agreements?

Back

Preview of the front of card 4

Card 5

Front

What is a no strike deal?

Back

Preview of the front of card 5
View more cards

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