Ops Management

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  • Created by: joeyrids
  • Created on: 02-07-19 09:48
the five performance objectives?
Quality, Speed, flexibility, dependability, cost
1 of 5
four Vs
Volume, variety, variation, visibility
2 of 5
characteristics of Mass processes
Higher volumes than Batch Standard, repeat products (“runners”) Low and/or narrow skills No set-ups, or almost instantaneous ones
3 of 5
characteristics of Continuous Processes
Extremely high volumes & low variety: often single product Standard, repeat products Highly capital-intensive and automated Difficult and expensive to start & stop the process
4 of 5
characteristics of Mass Services
Many customer transactions Minimal contact time, little customisation Product oriented, with little emphasis on service process
5 of 5

Other cards in this set

Card 2

Front

four Vs

Back

Volume, variety, variation, visibility

Card 3

Front

characteristics of Mass processes

Back

Preview of the front of card 3

Card 4

Front

characteristics of Continuous Processes

Back

Preview of the front of card 4

Card 5

Front

characteristics of Mass Services

Back

Preview of the front of card 5

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