Higher volumes than Batch Standard, repeat products (“runners”) Low and/or narrow skills No set-ups, or almost instantaneous ones
3 of 5
characteristics of Continuous Processes
Extremely high volumes & low variety: often single product Standard, repeat products Highly capital-intensive and automated Difficult and expensive to start & stop the process
4 of 5
characteristics of Mass Services
Many customer transactions Minimal contact time, little customisation Product oriented, with little emphasis on service process
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