Operations Management 4.5 / 5 based on 7 ratings ? Business StudiesOperations managementGCSEAQA Created by: LaurenhinshawxCreated on: 21-10-15 15:02 36845217 Across 1. The average cost of making each unit (4, 5) 5. A computer-controlled machine able to perform a physical task (5) 6. Providing services to customers before, during and after purchase, to standards that meet their expectations (8, 7) 7. Work is divided into separate tasks or jobs that allow workers to become skilled at one of them (14) Down 2. The buying and selling of goods and services over the internet (1, 8) 3. Making one-off specialised products for each customer (3, 10) 4. A good or service that meets customers' expectations and is therefore 'fit for purpose' (7, 7) 8. Groups of identical items that pass through different stages of the production process at the same time (5, 10)
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