Operations Management 4.5 / 5 based on 7 ratings ? Business StudiesOperations managementGCSEAQA Created by: LaurenhinshawxCreated on: 21-10-15 15:02 48725316 Across 1. The average cost of making each unit (4, 5) 5. Making one-off specialised products for each customer (3, 10) 6. Work is divided into separate tasks or jobs that allow workers to become skilled at one of them (14) 7. Providing services to customers before, during and after purchase, to standards that meet their expectations (8, 7) 8. A good or service that meets customers' expectations and is therefore 'fit for purpose' (7, 7) Down 2. A computer-controlled machine able to perform a physical task (5) 3. The buying and selling of goods and services over the internet (1, 8) 4. Groups of identical items that pass through different stages of the production process at the same time (5, 10)
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