Operational objectives

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  • Created by: konradeke
  • Created on: 29-03-16 11:10
What are operational objectives?
The targets a business sets in order to produce goods/services in the most effective way
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What is operations management?
The management of those aspects of the business which are directly linked to the fulfilment of customer orders.
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What is a tangible good?
A product such as bread or milk...NOT a service
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What is adding value?
The process of increasing the worth of a product through manufacturing and refinement
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What is labour intensive production?
A high proportion of labour in the product is used compared to capital equipment
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What is capital intensive production?
High proportion of capital equipment relative to labour
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What is the supply chain?
The series of activites involved in taking the initial resources to providing the final product.
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What are the 4V's?
Volume, Variation in demand, Visibility and variety
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What are some measures of efficiency?
Cost, Quality, Speed of response and flexibility, Dependability, Environmental objectives and Added value
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What are some ethical issues involved in operational decisions?
How to reward and treat employees, Where to locate the business, Safety features and the environment
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The competitiveness of a business depends on...
...the beneftits it can offer relative to the price it charges compared to its rivals
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What are some internal influences on operational objectives?
Finance, People, Effective marketing and capital, Target market, Regulatory environment and Geographical factors
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What are some external influences on operational objectives?
Benchmarking, Environment targets, Innovation, Price elasticity of demand and income elasticity of demand
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Other cards in this set

Card 2

Front

What is operations management?

Back

The management of those aspects of the business which are directly linked to the fulfilment of customer orders.

Card 3

Front

What is a tangible good?

Back

Preview of the front of card 3

Card 4

Front

What is adding value?

Back

Preview of the front of card 4

Card 5

Front

What is labour intensive production?

Back

Preview of the front of card 5
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