Operation Management- session 3

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  • Created by: jf00632
  • Created on: 10-01-19 20:37
How many types of process types in material processing are there
5
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What are the process types in material processing?
Project, Job Shop, Batch, Mass and Continuous
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Project- definition and example
Made or provided on site as it is too large or difficult to move after completion. Example: Bridge building
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Job Shop- definition and example
Unique one-off or special product. Requirement is that the product is transportable. One person or a small group of skilled people do everything (including clarifying issues with the customer) Example: glasses
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Batch-definition and example
More than one, range of novel products. Example: Bakery production
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Mass- definition and example
Standard, repeat, high volume, mass products. Sequential process. Example: Car assembly
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Continuous- definition and example
endless flow, inflexible, predictable. Example: Oil refining
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How many types of process types in Customer Processing Operations are there?
3
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What are the Customer Processing Operations?
Professional Services, Service Shop and Mass Service
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Professional service- Definition and example
High degree of labour intensity. Example: Lawyer
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Mass service - definition and example
Heavily equipment based but not much contact with customers e.g. airport
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Service shop- definition and example
mix of equipment and customer contact e.g. hospital
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What are the 5 stages of a product life cycle and definitions
Introduction Growth Maturity Saturation Decline e.g. ipod
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What are the 5 stages of a service firm life cycle
Entrepreneurship Multi-site rationalisation Growth Maturity Decline
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Other cards in this set

Card 2

Front

What are the process types in material processing?

Back

Project, Job Shop, Batch, Mass and Continuous

Card 3

Front

Project- definition and example

Back

Preview of the front of card 3

Card 4

Front

Job Shop- definition and example

Back

Preview of the front of card 4

Card 5

Front

Batch-definition and example

Back

Preview of the front of card 5
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