nursing assignment 0.0 / 5 ? Allcustomer care and communication All LevelsAll boards Created by: sophie.richards4Created on: 28-12-17 11:25 Patience and respect To make them feel more comfortable in the practise and more at ease 1 of 15 Act fast whilst maintaining a calm aura Act fast to stabilise the animal in the RTA as it is an emergency but show that you are in control of the situation and know what you're doing 2 of 15 Speak with a soft but assertive tone Shows the client that you are confident and knowledgable 3 of 15 Confidence Reassure the client that you are in control of the situation 4 of 15 Empathy and compassion Shows that you care for their pet and you care for the client equally 5 of 15 Educate the client Make sure that the client understands the process and what is happening whilst they cannot physically see their pet 6 of 15 Explain each step with the client Ease and reassure the client that it is under control and updating them on their pet 7 of 15 reassurance To calm the client down and help them to make rational decisions 8 of 15 professional Client feel comfortable at the practise, they are confident that you know what you're doing 9 of 15 Say 'yes' when the client is speaking Shows the client that you are listening to what they are saying and understanding them 10 of 15 Be prepared for the unexpected Being prepared for an RTA would allow you to be more in control of it if it occurs 11 of 15 Eye contact Shows the client that you are interested in what they are saying as you are engaging with them 12 of 15 Open body language Appear approachable to the client and allow them to feel comfortable speaking to you 13 of 15 Nod as the client is speaking Show the client that you are listening and taking in what them are saying 14 of 15 Smile Appear approachable and welcoming to the client 15 of 15
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