Motivation and job design

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What are the advantages of a motivated workforce?
Increased productivity, more loyal (decreased labour turnover and absenteeism), increased customer satisfaction, more attractive to future employees, good reputation (attracts best employees).
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What is Maslows hierarchy of needs?
A set of needs that business should seek to fulfil at work, ones at the bottom should be satisfied first before ones further up should be satisfied.
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State the hierarchy of needs from top to bottom.
Self actualisation (being the best you possibly can), esteem needs (praise), social needs (working as a team, security needs (job security), physiological needs (good pay).
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What is Herzberg's two factors theory?
The theory that both hygiene factors (not part of the job, not needed for motivation but to satisfy) and motivators (about the job itself, motivate) should be used simultaneously, employees should be managed to have the minimum job disatisfaction
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What are the hygiene factors?
Company policies, supervision, work conditions, salary, relations with peers.
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What are the motivators?
Recognition, achievement, responsibility, promotion.
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What are the factors of Taylors theory of scientific management?
Workers need close supervision, production should be broken down into small repetitive tasks, workers should be given training and tools to work efficiently on one task, workers should be paid per item (piece rate) to maximise productivity.
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Disadvantages of Taylors scientific management theory?
Workers find it boring and repetitive, increased productivity meant workers could be lay off, increased strikes.
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What was the belief of Mayo's theory of motivation?
Workers are not just concerned with money, but are motivated by having social needs met.
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What are the factors of Mayo's theory of motivation?
Better communication between managers and workers, greater manager involvement in employees working lives, working in groups or teams, (more paternalistic style of management).
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Card 2

Front

What is Maslows hierarchy of needs?

Back

A set of needs that business should seek to fulfil at work, ones at the bottom should be satisfied first before ones further up should be satisfied.

Card 3

Front

State the hierarchy of needs from top to bottom.

Back

Preview of the front of card 3

Card 4

Front

What is Herzberg's two factors theory?

Back

Preview of the front of card 4

Card 5

Front

What are the hygiene factors?

Back

Preview of the front of card 5
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