Process where businesses put systems in place to ensure that a product or service is supplied to a consistent standard
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What are the advantages of good quality managment
Suppliers will want to work with company as they feel secure with a good contract Government will see tax and employment rewards Customers will pay more for quality
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The buy in form of quality management
Where managers encourage staff to take responsibility with ideas for change, this motivates staff and thereby encourage their colleagues to agree with new changes.
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TQM and Kaizen
mpowers staff to find ways to improve processes, this motivates staff, improves product quality, keeps customers happy due to innovation. The problems are that some people do not have good ideas and the ideas can be costly to implement.
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Lean Production
The first pillar is pull, this idea dictates that the amount of products produced should be custom tailored to demand. THis reduces oversupply. The second is one-piece flow. This is about making each piece individually, this increasing the quality o
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Quality circles
A group of employees who meet together regularly for the purpose pf finding problems and recommending adjustments to the working process. This is done to improve the product or process It is used to address quality issues It can help to identify b
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Six Sigma
This is a theory designed to reduce defects. Define the problem Measure, quantify the problem Analyse, identify the cause Improve, implement a solution Control, maintain the solution
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Other cards in this set
Card 2
Front
What are the advantages of good quality managment
Back
Suppliers will want to work with company as they feel secure with a good contract Government will see tax and employment rewards Customers will pay more for quality
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