measuring the effectiveness of a business

W M L E M H K F J V O L B Y N I X Q O V Y
O G E I S T E B X V T F C N O B N G X L X
R D X B N U I P F P I C X E I B U P I W K
H F T T A Q B D U U D Q M C T U L R V S S
I A E H R V D U Q D K P Y I A D E O M J F
E B R W S D N H R R O W C R S R D D C F S
R S N V N Y N W L W P O B I I E P U W R A
A E A D T R Y H E F B H I M L V X C S C Q
R N L E I J L R P A Y P Q N I O L T G C G
C T R U T D M J S K X P T A T N N I W X E
H E E T P E E P U M Y F S P U R M V B W S
Y E C D N H F M R R E O X S Y U O I A F K
B I R T P X W C J N U N V L T T T T G L H
M S U Y J Q M P O D U Q V O I R I Y L L S
T M I K J D F K D B H O H R C U V S J R F
X E T P I K R X Q K L X S T A O A Y R V L
V X M K E R T G F V A E F N P B T X P D I
B I E R E Y I W C E X Y P O A A I U N C E
H Y N D E L E G A T I O N C C L O A W A M
V Y T V C I E J N B Q E J A B B N O Q K W
R Y E Y L R D E F G H A M D C X U V E G I

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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