measuring the effectiveness of a business

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N W A L K Q O I R T M Q X R E N K S K Y C
O L B B G L J N K N T J U K O O U Y G R F
I P B X K L K T C E R V M X L I F B N S A
T L K D O I G E B M E T F P J T H J G X C
A V U U D C K R I T V J F X O A M M G K D
S K B N D E Y N C I O Y R C D G P E N O F
I T O E Q H M A G U N F Y J O E T G N G J
L H H B G R C L E R R O T R U L N T O V T
I B X E H A T R G C U F I W B E E Q I Y D
T V B K Q B T E C E T H V G G D M H T M C
U O R A Y S O C O R R L I R T K R R A Y U
Y U F D W E G R N L U B T H J T E M V W V
T C O U J N D U T A O R C L C I W V I L A
I R L Q P T O I R N B T U U P N O H T K P
C N S A B E N T O R A I D L Q A P C O J O
A W V N R E S M L E L M O X H C M U M D G
P V R Q A I I E S T Y R R V V L E Y T Y Q
A H C B S S R N P X U X P R A J I K H O D
C D K O T M L T A E S N H L E A U D T G J
L P J R K O P V N F T V V Q D Y Y X N D I
R D K P V S X U L A H J F N R Y L J U D M

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • the total amount of capacity that is used (8, 11)

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