measuring the effectiveness of a business

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D G B M K R E L I M N F I G T D I F T Y L
N K S I T A N A N S O X T A N N N X K Q J
B L M M W Q N B O I I X I V E O T F Y F I
K B L K H L U O I E T W T N M I E M T L T
I U W P R I S U T E A P B W T T R W I Y G
J N E L H B Q R A T S I E H I A N J V U S
M X I B X L U T V N I E I G U G A Y I R P
V E A O O J L U I E L R L H R E L Y T D A
O K T N G V T R T S I K V X C L R O C B K
S K N A I W T N O B T O W R E E E P U V Q
E S E P I W H O M A U F D Y R D C T D P R
W U M S P D W V I A Y W F I L U R A O W N
J U R L Q Y A E H Q T P K E A P U U R D O
T V E O U W H R Y L I O G R N J I X P J K
V V W R Q H T U R S C I U I R P T C J R H
S B O T U C M J M Y A G B M E G M V A B Q
S O P N A A E B P D P D W N T V E J K H R
X E M O F S Y N R J A T K L X J N K N M F
G V E C N Y I K M C C D T J E H T P Y W A
C M R L E M C Q P J I Y B I Q H J J T D E
L I R B E X D W R G Q M S X N B E X L E C

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • the total amount of capacity that is used (8, 11)

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