measuring the effectiveness of a business

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P P I P J N T R U K B H L W E K O A L S F
B K H U X G V H J H I E R A R C H Y O L E
K X Q U S W U W P R O D U C T I V I T Y F
N P G N E M P O W E R M E N T X K O K I C
O D Y R N O T F T O I S S W Y A U I F C B
C O N T R O L S P A N X U V E L K W Y T Y
O D C U D E L E G A T I O N N N V M H U J
S K D S T U P R W U K E S N R P L M H L N
F Y J K H D S K A T D H A S N H E M Q F L
M L S L W V E E Y F S M J S A A P S W F D
U N L O R P N K P M O T I V A T I O N W S
G I N T E R N A L R E C R U I T M E N T P
E X T E R N A L R E C R U I T M E N T B R
R P J L A B O U R T U R N O V E R E L Y L
G X X A B S E N T E E I S M M X G V C R C
X F P Q U N T Q O U Y K R B D L Y O A T K
K V U N R T W P D T W P R T E R D H P O S
Q P G M R U U M V M A P D B Q P S W X Q Q
L X S C S F S M A B J R L E J N B U G G V
P P H R D J S G Q R E V N G P Y X N D N E
N C C G H C S N K T Q K B T A G T Y U L O

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)

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