measuring the effectiveness of a business

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I I G N P G V O N P C B I F U B Y R A T Q
C R V R Q M C W C N D F Y H E E E F N B H
A I Y G I O A Y Y E O K G X M V T E Y J R
P B J J R T K S L T B Q G P O F M T S E H
A U K K U I H E K M K I O N B T I X D W L
C O G K L V G S H P V W R V I V M L J L H
I P P Y N A B S Q L E U C U I C O B E N W
T S T Y T T U K F R T U R T Y O O A U U N
Y H L I U I Y T M R F C C W H N T K P N W
U A O U F O U E U V E U A G C T G S H X W
T N A A D N N O P R D K B M R R G B N E Y
I X M Q U T B U L O Y K S J A O D C A L N
L L X F K A Y A R J K L E C R L A O N G B
I G X J L W N P G Q W V N W E S K F R I I
S L A Y O R G D H D V B T D I P P Y L E L
A U E A E B E N U B R P E M H A Y O X U M
T L Q T X F L W A L H D E O P N R S N L V
I U N W Q V Q J F L G N I I P D M W G M J
O I Q K N K L J Q Q M G S C V L J J T C Y
N E Q H G D X Y S Y E J M G B H L U G N K
G Q J K J D I F J N T K R T X U T U X N H

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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