measuring the effectiveness of a business

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N E W E M P O W E R M E N T S N B F R G S
X E O C G P R M P F N M Q C Y C C O B L D
R U H N T N M J L P I O V I G R E W E I L
C A P A C I T Y U T I L I S A T I O N A R
L Y V T D I H P T N N E S S K T C E D X D
U F Y J U K L A B O U R T U R N O V E R X
N P P M A B N X I I F O N H D B M M R Y B
B V P S A X D T Q H S H H R G J W H K C V
A C F I R E A S N V W J M O T S F U K Q D
F C Y E R V B P M D G O C F G B Y E W D H
N I G E I M D E L E G A T I O N Y B J Q W
H E Q T L L S E S W H I E R A R C H Y S M
R L O N C O N T R O L S P A N T R X D P P
U M J E O R C O T J P S D A D H X D U V L
T I C S N B P C N G C N K W J Q A G A P L
M Y I B P N B O P R O D U C T I V I T Y C
D X O A L N C H R R Q P F M T N E V C V D
B I N T E R N A L R E C R U I T M E N T D
X V R C P R N T N U E D G F G P A S Y A O
T R U S X G Y E X E K R P P F I M K O S E
Q U E F U K Y W K Y D A M W G B S J F G S

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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