measuring the effectiveness of a business

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M G K P E W G C M F I Y U F F N K F V E U
M R L A K Q H X Q V P S D C W W C R O D G
C I S I W I S T B U H A A D N H K I X L N
P R O D U C T I V I T Y F B P S L P D D J
I C A P A C I T Y U T I L I S A T I O N E
I N T E R N A L R E C R U I T M E N T S D
E X T E R N A L R E C R U I T M E N T G Y
E F S K B X F Y W R D P M W S K O Q N E X
M I F D L A R D I O N S W P D I H A A K T
P W N M S H V R M O I G C R T Q P L Q Q A
O S M O A T G K I E C X L A C S Y F L L D
W Q V O E X X T E J R R G C L I E W R P V
E O U Y O A A T A Y N E L O G R J Q H U H
R H L D I V N L N I L G R O B Y K P H I E
M H O N I E R L N E K T R M O D N H C E T
E L W T S K L J D Y N F O W S F K Y T C G
N I O B G J S E W O T D X I P J F N C D U
T M A K M Q M M C F H F S R I I Q H N L J
Y D O S L B L A B O U R T U R N O V E R N
I T B J O Q W V J G A F M V K Y C C G V O
J P J W Y N F J B X R D K V O Y C O R G P

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • the total amount of capacity that is used (8, 11)

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