measuring the effectiveness of a business

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J S M V M G M O T I V A T I O N I R R K B
Q N L F K T V H R R J Y A T C C N K E D U
K L R M W X T R I U E P T O O A T L X D Y
H A Y O O A Q C M Y S T S G N P E O T F I
I B M X I G A M K T B G J G T A R Y E B L
V O O Y B I J P G I P F T M R C N W R X T
E U Y S R P V W K V D W N S O I A J N X E
D R S S Y M E E E I E A E I L T L G A R F
N T T B B T V I Q T L J M E S Y R U L P R
D U O C V A S M D C E F R E P U E X R X E
Y R A B L A M J W U G S E T A T C B E G B
V N I S I H Y I I D A M W N N I R I C E A
Q O N G S S V W H O T L O E A L U U R K J
D V A E O K X H V R I E P S D I I V U N N
K E Y D M R X W T P O N M B Y S T A I D S
G R K L L A G D K G N X E A Y A M M T U L
C I N U C O W S J O E K Y I C T E W M L D
S C I S V V K M B V H K E A N I N G E S F
R E J U L N J S M Q S H J L U O T O N O U
U C L O A C H O P E S B E X U N W A T H F
Q Y I J E V T S L L F C K R B X R P P X D

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • the total amount of capacity that is used (8, 11)

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