measuring the effectiveness of a business

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G C U X F H T V S A U N P I S C L M D H E
I N T E R N A L R E C R U I T M E N T B S
K X D E L E G A T I O N X H O S C K H O H
H R D D T G K R S M M G D E G G D A B T J
K J X B Q M G H I E R A R C H Y N O A B R
A V J L I S T O P U F W I J L O O L L B B
X G F R F E I C O N T R O L S P A N F S Q
L G G C Q K F K T J H K X T D O X R E W Q
N E M O T I V A T I O N J L N I E J G P A
O A X D F P N C S O R W O S J V U P Q W E
P M U N V M O E O X D T S P U V D A E A A
O P R O D U C T I V I T Y D Q N A D G L B
A B S E N T E E I S M N Q D Y Q T S A V T
D C A P A C I T Y U T I L I S A T I O N Y
P D H I E M P O W E R M E N T G X A K B E
M Q J X I U E Y G A U B C G B S R H J Y X
G X U M E O P F L Q S D C N I W C B J P I
R S D Y A D N V H Y F H E A T X S N Y J S
S G G A K H L A B O U R T U R N O V E R C
C G L S L U A O T Y B B W G V T O X E W L
J G S R F G D P E P F K O U T H Q A U H Q

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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