measuring the effectiveness of a business

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U E X T E R N A L R E C R U I T M E N T J
M N K I L F X Y P Q I P U G G L P A O D W
F S V X S D L Y S T V G Y V L S B C B H T
D B P K T R S J A B S E N T E E I S M O M
Y T W E N F W E W J L X I W S W V Q H D J
G L U P R O D U C T I V I T Y Q V D J U H
P Y L W Q Y R E N N F U O R C U M N S Y H
Y A U A F G E T T W T J R K E T Y B S L S
N W V U S D O J W D X W Y N H T R C N P G
X C A P A C I T Y U T I L I S A T I O N Q
S M N H E F L A B O U R T U R N O V E R E
W H P H M D Q X A X R U C G R L A R H W O
D E L E G A T I O N M Y B O V O L E B I B
A H I E R A R C H Y Q R N M I Y U G P Q O
O S U I A H Q M O T I V A T I O N P U G M
T G H C O N T R O L S P A N V G K H U T D
G R F J G B P P X E J H S A C I U I V K A
T W A N C L J P E M P O W E R M E N T I D
D T H E U O R M S K L O R O H H G Q V W U
L Q S L G T H K R Q X E K H Q V H D M G X
V M F K G N B R O U Y G G N U S W I Y E U

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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