measuring the effectiveness of a business

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T Y V B H J N N V F O M F E G P C Y U S K
O B R Y E N O W A I Q M W X B M O T R V B
U V Y K C E I F W N X H A T W A N I H E B
K W Q M O M T G A T U Y C E I O T V M H D
N X L K V P A F E E O R P R L V R I S Q E
Y Q A K M O S E V R T I B N G W O T I F N
Y A B F M W I X K N L Q O A T E L C E C G
Q R O B X E L S G A T G J L X O S U E U R
X E U Q T R I S J L W S F R V A P D T G S
B N R S M M T S C R D T J E E R A O N T V
S Q T G F E U X P E E M W C Y X N R E J O
T C U P U N Y U A C L O I R D W M P S Y R
G C R D S T T P D R E T D U K L O L B A S
W P N S U U I J A U G I X I G A V M A Q R
M J O O W E C Q Y I A V H T A A X M G C I
U A V N W P A T W T T A D M M H B R B W V
V W E G I D P V X M I T X E U G U G H O I
V C R I C A A R T E O I W N S O U V T U X
N N E M T G C J D N N O G T C H U H X L V
N L P L T Y W K X T F N L G G K E T G D M
V L A Q J P D Y O D J A F E G Y R O S M B

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from inside the business (8, 11)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • the total amount of capacity that is used (8, 11)

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