measuring the effectiveness of a business

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C U O T C B S O Q I Y U E G I X I E C F B
A L H E K F E C O N T R O L S P A N M F L
P R I K K O M S X V A F W J A N J H W N B
A Q E T D O P G H R W L V H N E J S M U T
C N R U K A O R O X J D C Q A P B M J R Q
I O A H X S W N E J C H O C R W O X J I O
T I R S A K E E Q L Q F R V A P S B E F Q
Y T C U K K R N E C Y W Q C L X H S D C J
U A H L V I M K K K I F L R W W A F L A M
T G Y E V T E R E V W A X J V W C K D U L
I E X T E R N A L R E C R U I T M E N T R
L L V U M O T I V A T I O N I L P O A L Y
I E U K L Q L D R K J Y K Q A Y S V P J J
S D S Q D H J E U L S E J K L L C Y S I A
A S I G L A B O U R T U R N O V E R B P I
T U U M J J F S E K M P N N F W V H G H U
I A Y T Q D H M B A B S E N T E E I S M S
O D V N P R O D U C T I V I T Y O Y U I H
N S S C M X C E Q H L K B V O G T E B S H
W O M U T V L K B I O K R C J U M Y S W T
K T T X C M B K U M R W F K C B R W H A V

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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