measuring the effectiveness of a business

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E N M T X B S K J D J M J C H C L V A P B
O A Y D W F C F B U X Q E S W A A H A T O
U H O N L X T M T T R Y X O G P B N B K V
H O L S W J X W H T P V T G A A O O S O S
N I H F I K U K W G N W E Q K C U I E F W
P B N V B A E O A T J U R B V I R T N E C
U P Q P V A U I X G E B N W T T T A T R Q
M C O N T R O L S P A N A S N Y U V E E D
Y T J D L Y C V P C S C L V E U R I E D G
H H M U F M V L R S Y J R N M T N T I I D
C P E Q P W K J O B P U E R R I O O S K R
R M Q V P P X P D L B R C X E L V M M I M
A M G S N U R O U G U O R D W I E B A R X
R S O Q L S Y K C H B X U U O S R G W F A
E X R D Y I L Q T O R S I U P A D V X Y S
I T C U W C E U I C A I T B M T N F O V V
H V Y D N S G R V B D J M N E I L Q C H A
E K H Q L X Y E I Y S S E H L O M N L O R
J X D E L E G A T I O N N S M N E N X X I
O I A B W K D D Y P I B T I D H P A L C H
T J U D A T I F W K L R C K E R K J H D N

Clues

  • delegating power to employees so they make own decisions (11)
  • desire to work or complete a task (10)
  • employing people from outside of the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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