Managers, Leadership & Decision Making

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What do managers do?
Organise staff into implementing the strategies needed to achieve the business objectives
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What did Henry Mintzberg study?
What managers actually did
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What 6 characteristics did Mintzberg identify?
Large workloads, short activities (duration), action to paperwork, verbal communication, relationships with subordinates, limited involvement in work
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What did Peter Druker study?
What managers should do
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What did Peter Druker focus on?
Reaching objectives
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Peter Druker quote
'Managers do things right, leaders do the right things'
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Give 2 roles of managers
Setting objectives, analysing, leading, making decisions, reviewing
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Identify 2 leadership styles
Autocratic, democratic, laissez-faire, management by objectives (MBO), charismatic, paternalistic
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What does the Blake Mouton Grid measure?
The concern for people versus the concern for performance
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What are the 5 sections of the Blake Mouton Grid?
Country club, team leadership, impoverished, produce/perish, middle-of-the-road
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What does the Tannenbaum-Schmidt Continuum suggest?
That leadership can be learned and developed
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What does the Tannenbaum-Schmidt Contiuum measure?
Use of authority used by the leader and the area of freedom by subordinates
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What is scientific decison making?
The use of data to forecast decisions
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What is uncertainty?
The natural state in business due to many external factors
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Give 2 influences on decision making
Mission, objectives, ethics, external environment, resource constraints
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What is a decision tree?
A diagram that sets out all the options available when making a decision
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Aims of decision trees?
To reduce uncertainty or measure the degree of uncertainty
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What do decision trees measure?
The degree of uncertainty
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Give 2 advantages of using decision trees
Encourages logical approach, considers all possibilities, takes risk into account, discourages instinctive decisions
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Give 2 disadvantages of using decision trees
Difficult to get accurate data, probabilities are often uncertain, management bias can be introduced, change may affect accuracy
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Define opportunity cost
The cost of missing out on the next best alternative when making a decision
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Two ways in which you can decide between opportunities
Considering potential sales, cash requirements, deciding whether time is right, if the skills needed fit your own
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Give an example of when one factor has to be traded off against another
Starting a business/gap year, trading off the thing you like/what is most profitable, time today/time tomorrow
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What is a stakeholder?
An individual or group that has an effect on, and is affected by, the activities of an organisation
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Who came up with stakeholder mapping?
Mendelow
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What does stakeholder mapping show?
The power of a stakeholder vs stakeholder interest
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Give 3 influences on stakeholder relationships
Personal conviction (manager's own ideas, shareholders first), financial pressure (looking to survive, cost cutting) and labour market (labour markets make looking after staff more important)
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What is a pressure group?
A group seeking to influence government policy or business activity to secure the interests of their members/supporters
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What is a supply chain?
A system of organisations, people, activities, information and resources involved in moving a product or service from supplier to customer
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Define social responsibility
An ethical framework that suggests an organisation or individual has an obligation to act for the benefit of society at large
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Card 2

Front

What did Henry Mintzberg study?

Back

What managers actually did

Card 3

Front

What 6 characteristics did Mintzberg identify?

Back

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Card 4

Front

What did Peter Druker study?

Back

Preview of the front of card 4

Card 5

Front

What did Peter Druker focus on?

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Preview of the front of card 5
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