LO4 Understand employability and communication skills used in an IT Environment 0.0 / 5 ? ICTInterpersonal SkillsQuestioning TechniquesVerbal Communication skillsWritten Communication skillsAppropriate use of languageBTEC NationalOCR Created by: harryred759Created on: 16-09-21 14:20 Eye contact Looking at someone at the same time that they are looking at you 1 of 6 Eye contact (Used for) When talking to other people in a face-to-face situation 2 of 6 Eye contact (potential barriers) Not being able to see the person/people you are speaking to clearly, e.g. during a video conference (large area of space, might be difficult) 3 of 6 Body Language non-verbal communication skill where the conscious and unconscious movements and postures communicate feelings and attitudes 4 of 6 Body Language (Used for) Nonverbal signals that you use to communicate your feelings and intentions 5 of 6 Body Language (Potential Barriers) If someone has their head down, folded arms or turning their back to the person all create that wall of communication 6 of 6
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