Legislation

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Consumer protection
Consumers will only want to buy products/services that are safe, good value of money and offer a good customer service. Without government legislation, some firms would exploit customers.
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Consumer legislation affecting businesses: increased costs
Improving the safety of a good or that the service is more accurate can increase the costs for the firm. Firms may have to change or adapt their good/service, which will also increase the costs.
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Consumer legislation affecting businesses: quality control
As a result of legislation, many firms have had to improve their quality control procedures. Eg, firms involved in bagging or packaging goods must ensure that the correct quantities are weighed out. Failure to do so may result in prosecution.
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Consumer legislation affecting businesses: dealing with customer complaints
Many businesses now have a customer service or customer complaints department. These allow firms to deal with problems quickly and efficiently . This makes sure the business deals with any problems before the customer turns to the legal system.
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Consumer legislation affecting businesses: changes in business practice
Attempts to ensure that customers are treated fairly by a business may place pressure on it to become more market-orientated. The firm would attempt to ensure that it is actually meeting the needs of those people it is attempting to serve.
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Employee protection:
Workers are entitled to a contract of employment. This is a legally binding agreement between the employer and employee that is likely to contain details including start date , term of employment, pay and holiday entitlement.
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Other cards in this set

Card 2

Front

Improving the safety of a good or that the service is more accurate can increase the costs for the firm. Firms may have to change or adapt their good/service, which will also increase the costs.

Back

Consumer legislation affecting businesses: increased costs

Card 3

Front

As a result of legislation, many firms have had to improve their quality control procedures. Eg, firms involved in bagging or packaging goods must ensure that the correct quantities are weighed out. Failure to do so may result in prosecution.

Back

Preview of the back of card 3

Card 4

Front

Many businesses now have a customer service or customer complaints department. These allow firms to deal with problems quickly and efficiently . This makes sure the business deals with any problems before the customer turns to the legal system.

Back

Preview of the back of card 4

Card 5

Front

Attempts to ensure that customers are treated fairly by a business may place pressure on it to become more market-orientated. The firm would attempt to ensure that it is actually meeting the needs of those people it is attempting to serve.

Back

Preview of the back of card 5
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