Learn 5.3 Maintaining quality

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1. What is meant by quality?
Quality is about meeting the expectations of customers
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2. What is meant by outsourcing?
This is where a business pays another business to make a part of their product or provide a part of their service. Many businesses outsource their catering, IT support and call centers. Some business outsource part of their production.
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3. Why is it difficult to manage quality when you outsource?
This is because you just hire that business to make that product or provide that service. It may be made abroad. It is difficult to go and do lots of quality inspections as it isn't your business or it could be abroad.
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4. Why would it cost a business to ensure quality?
They have to pay for a quality inspector. They have to throw away any products which don't meet quality inspections.
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5. What is meant by quality control?
Taking a sample and checking it for quality e.g. Raleigh Bikes check the first bike in each batch.
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6. What is meant by quality assurance?
This isn't just checking at the end, but making sure that every stage of the process is good enough to produce a good quality product. This minimises the chances that the output will be sub-standard.
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7. What is meant by TQM?
The whole business understands the need for quality and seeks to achieve it. Every person in the workforce is concerned with quality at every stage of production. Quality is ensured by workers and not just inspectors.
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Card 2

Front

2. What is meant by outsourcing?

Back

This is where a business pays another business to make a part of their product or provide a part of their service. Many businesses outsource their catering, IT support and call centers. Some business outsource part of their production.

Card 3

Front

3. Why is it difficult to manage quality when you outsource?

Back

Preview of the front of card 3

Card 4

Front

4. Why would it cost a business to ensure quality?

Back

Preview of the front of card 4

Card 5

Front

5. What is meant by quality control?

Back

Preview of the front of card 5
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