Language and Occupation

John Swales (2011)
Discourse communities - People who share a set of common goals, use specialist lexis and have a level of knowledge.
1 of 7
Drew & Heritage (1992)
Institutional talk - Includes turn taking roles, goal orientation and professional lexis.
2 of 7
Drew & Heritage (1993)
Inferential frameworks - Implicit ways of thinking, behaving and communicating within a discourse community.
3 of 7
Koester (2004)
Empoyees use phatic talk which allows workers to establish interpersonal relations. Includes motivational and small talk.
4 of 7
Fairclough (2001)
Unequal encounters (power variations in language e.g doctor and patient) & synthetic personalisation (direct address used in adverts)
5 of 7
Cameron (2000)
Call centre conversations ar every formulaic and practiced - worrying managerial control, lacks personalisation.
6 of 7
Lakoff (2011)
Politeness principles - don't impose, give options, make hearer feel good.
7 of 7

Other cards in this set

Card 2

Front

Institutional talk - Includes turn taking roles, goal orientation and professional lexis.

Back

Drew & Heritage (1992)

Card 3

Front

Inferential frameworks - Implicit ways of thinking, behaving and communicating within a discourse community.

Back

Preview of the back of card 3

Card 4

Front

Empoyees use phatic talk which allows workers to establish interpersonal relations. Includes motivational and small talk.

Back

Preview of the back of card 4

Card 5

Front

Unequal encounters (power variations in language e.g doctor and patient) & synthetic personalisation (direct address used in adverts)

Back

Preview of the back of card 5
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