ITIL stages

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1. Service design

  • Deals with design and development of services and related processes
  • Involves coordinating activities required to manage services within an agreed level
  • Consists of management and co-ordination of process required for new and changed services
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Applied through entire cycle and becomes part of developing and delivering services
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2. Continual Service Improvement

  • Deals with design and development of services and related processes
  • Consists of management and co-ordination of process required for new and changed services
  • Applied through entire cycle and becomes part of developing and delivering services
  • Involves coordinating activities required to manage services within an agreed level
  • delivers guidance with designing, developing and implementing service management as strategic asset

3. Service strategy

  • Involves coordinating activities required to manage services within an agreed level
  • Applied through entire cycle and becomes part of developing and delivering services
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Consists of management and co-ordination of process required for new and changed services
  • Deals with design and development of services and related processes

4. Service transition

  • Consists of management and co-ordination of process required for new and changed services
  • Applied through entire cycle and becomes part of developing and delivering services
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Deals with design and development of services and related processes
  • Involves coordinating activities required to manage services within an agreed level

5. Service operation

  • Consists of management and co-ordination of process required for new and changed services
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Involves coordinating activities required to manage services within an agreed level
  • Deals with design and development of services and related processes
  • Applied through entire cycle and becomes part of developing and delivering services

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