ITIL stages

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1. Continual Service Improvement

  • Consists of management and co-ordination of process required for new and changed services
  • Involves coordinating activities required to manage services within an agreed level
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Applied through entire cycle and becomes part of developing and delivering services
  • Deals with design and development of services and related processes
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2. Service operation

  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Deals with design and development of services and related processes
  • Involves coordinating activities required to manage services within an agreed level
  • Consists of management and co-ordination of process required for new and changed services
  • Applied through entire cycle and becomes part of developing and delivering services

3. Service design

  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Deals with design and development of services and related processes
  • Applied through entire cycle and becomes part of developing and delivering services
  • Consists of management and co-ordination of process required for new and changed services
  • Involves coordinating activities required to manage services within an agreed level

4. Service strategy

  • Involves coordinating activities required to manage services within an agreed level
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Applied through entire cycle and becomes part of developing and delivering services
  • Deals with design and development of services and related processes
  • Consists of management and co-ordination of process required for new and changed services

5. Service transition

  • Involves coordinating activities required to manage services within an agreed level
  • delivers guidance with designing, developing and implementing service management as strategic asset
  • Consists of management and co-ordination of process required for new and changed services
  • Applied through entire cycle and becomes part of developing and delivering services
  • Deals with design and development of services and related processes

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