ITIL servie strategy

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Business relationship management
Maintaining relationships with customers, and identifying and understanding their needs.
1 of 5
Service portfolio management
What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
2 of 5
Demand management
Aligning supply and demand, and understanding business activity to predict demand.
3 of 5
Financial management
Investing in businesses, quantifying IT values and oppurtunities
4 of 5
Management in IT services
Focus on delivery overall business value and achieving advantages
5 of 5

Other cards in this set

Card 2

Front

Service portfolio management

Back

What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.

Card 3

Front

Demand management

Back

Preview of the front of card 3

Card 4

Front

Financial management

Back

Preview of the front of card 4

Card 5

Front

Management in IT services

Back

Preview of the front of card 5

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