ITIL servie strategy 0.0 / 5 ? ComputingITUniversityNone Created by: courtney masonCreated on: 15-04-16 19:42 Business relationship management Maintaining relationships with customers, and identifying and understanding their needs. 1 of 5 Service portfolio management What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter. 2 of 5 Demand management Aligning supply and demand, and understanding business activity to predict demand. 3 of 5 Financial management Investing in businesses, quantifying IT values and oppurtunities 4 of 5 Management in IT services Focus on delivery overall business value and achieving advantages 5 of 5
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