Improving quality

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  • Created by: hamishc
  • Created on: 16-04-16 19:42
Why is important for a business to produce quality goods
Poor quality leads to customer dissatisfaction and bad reputation.
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2 non-cost advantages of quality?
Allows for premium pricing, gives workers more pride in their work therefore increasing motivation.
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How does quality reduce business costs?
Less raw materials used on mistakes, less refunds, not as much advertising to persuade shops to supply quality goods.
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What is quality control?
Ensuring quality after production.
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What is quality assurance?
Ensuring quality during production.
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How does quality assurance motivate?
Empower employees by allowing them to self check, self checking means everyone should try to get it right the first time, reducing defects.
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What is total quality management?
TQM is when the whole workforce is commited to quality improvements, every department focuses on quality to improve the overall quality of the product and service.
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Advantages of TQM?
All employees are involved (promoting them to bond as a team), boosts reputation for products and service, leads to less faulty products and less waste.
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Disadvantages of TQM?
Takes a long time to introduce, is a lot of effort for staff (demotivating), expensive to introduce as it requires training.
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What is a quality circle?
When employees meet in regular intervals to discuss quality control issues, sharing knowledge from different departments, aims to identify and solve quality problems, however suggestions can be unrealistic and managers may not listen.
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What is kaizen?
The act of improving every small issue all the time, however it takes a long time.
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Other cards in this set

Card 2

Front

2 non-cost advantages of quality?

Back

Allows for premium pricing, gives workers more pride in their work therefore increasing motivation.

Card 3

Front

How does quality reduce business costs?

Back

Preview of the front of card 3

Card 4

Front

What is quality control?

Back

Preview of the front of card 4

Card 5

Front

What is quality assurance?

Back

Preview of the front of card 5
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