ICT systems

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  • Created by: 09craige
  • Created on: 26-05-16 09:43
Legacy Systems
An existing system that is likely to have been used for many years. They are usually never replaced because, it would be too expensive, disruptive and would not improve the current system.
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Back office system
A system which runs the businesses administration processes which do not directly deal with customers.
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Document management system
Controls the flow, storage and retrieval of documents. Physical copies of documents can be stored or discarded to save space.
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Transaction processing system
Deals with the routine, day-to-day transactions of an organisation.
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Management information system
These use operational level data to provide management level information. Within these data is combined from internal & external sources and presented in an easy-to-read format such as tables or graphs.
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Customer relationship management system
allows a business to collect, update and maintain all its customer data in one centralised location. The information is accessible to everyone within a company who needs customer information. Information is up to date and can help improve service
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Decision support systems
converts raw data into information that can be used to make high quality decisions and identify problems. A DSS is an interactive application that can provide him with information in a form that makes the process of decision-making easier.
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E-commerce system
Removes the possibility of double booking and means fewer staff is needed. Offers a wider pool of customers but postage needs to be paid.
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Other cards in this set

Card 2

Front

A system which runs the businesses administration processes which do not directly deal with customers.

Back

Back office system

Card 3

Front

Controls the flow, storage and retrieval of documents. Physical copies of documents can be stored or discarded to save space.

Back

Preview of the back of card 3

Card 4

Front

Deals with the routine, day-to-day transactions of an organisation.

Back

Preview of the back of card 4

Card 5

Front

These use operational level data to provide management level information. Within these data is combined from internal & external sources and presented in an easy-to-read format such as tables or graphs.

Back

Preview of the back of card 5
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