ICT - Flashcards in A Level and IB ICT

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Created by: nichartom
Created on: 03-02-17 09:28

CRM (Customer Relationship Management)

Customer Relationship Management system records details of all transactions and contacts made with a customer

1 of 5

SCW (System by Collaborative Working)

These enable teams to work one on group project at the same time

2 of 5

CRM (Customer Relationship Management)

Stores information about them in order to improve the service that a customer receives

3 of 5

SCW (System by Collaborative Working)

Collab systems allow parts of the project to be locked to a certain part of a team or group

4 of 5

CRM (Customer Relationship Management)

CRM software stores the customer data centrally so that the up to date information is available to all departments

5 of 5

Other cards in this set

Card 2

Front

These enable teams to work one on group project at the same time

Back

SCW (System by Collaborative Working)

Card 3

Front

Stores information about them in order to improve the service that a customer receives

Back

Card 4

Front

Collab systems allow parts of the project to be locked to a certain part of a team or group

Back

Card 5

Front

CRM software stores the customer data centrally so that the up to date information is available to all departments

Back

Comments

mationsills

Report Thu 30th December, 2021 @ 17:43

CRM contains the processes and tools to build enterprise, group, and individual sales enablement processes and increase sales productivity and effectiveness, both necessary parts of achieving successful digital transformation https://innovecs.com/blog/supply-chain-digital-transformation/.