Human Resources 5.0 / 5 based on 1 rating ? BusinessHuman ResourcesA2/A-levelAQA Created by: LydiaJones2001Created on: 02-01-19 09:55 Labour Productivity measures the output of a firm in relation to the number of employees 1 of 33 Employee engagement the connection between employees and the businesses aims and objectives 2 of 33 Employee involvement when employees are able to have an input into decision making 3 of 33 Training a process where employees gain job related skills and knowledge 4 of 33 Talent development helping employees reach their full potential which can help the businesses success 5 of 33 Diversity recognising that individuals are different and valuing the benefits of having diverse individuals and what they contribute towards a business 6 of 33 Hard HR treating employees like resources 7 of 33 Soft HR sees employees as a very valuable asset to a business 8 of 33 job design the process of grouping together or dividing up tasks and responsibilities to create complete jobs 9 of 33 job enrichment giving employees more challenging and complex tasks 10 of 33 job enlargement increasing the amount of tasks an employee does at the same ability 11 of 33 Empowerment giving employees more control over their working lives 12 of 33 span of control number of employees a manager is directly responsible for 13 of 33 delegation passing down of authority down the organisational structure 14 of 33 centralisation decision are made by senior managers at the top of the organisation 15 of 33 decentralisation gives more authority to junior managers to made decisions 16 of 33 human resource flow flow of employees through an organisation 17 of 33 redundancy when an employee is dismissed because a job no longer exists 18 of 33 dismissal an employer terminates an employees contract 19 of 33 redeployment an employee is offered suitable alternative employment within the business 20 of 33 Piece rate paying employees per item produced 21 of 33 Taylor scientific management closely supervising employees and paying on piece rate 22 of 33 Mayo's approach to HR motivating employees by meeting their social needs such as improving communication 23 of 33 Malow's hierarchy of needs forfilling psychological needs in order to improve employee performance 24 of 33 commission pay is related to how much an employee sells 25 of 33 performance related pay employee pay is linked to their achievements 26 of 33 appraisal evaluating the performance of an individual employee 27 of 33 A trade union an organisation established to improve working conditions for it's members 28 of 33 a works council employees and managers meet to discuss issues in the work place 29 of 33 collective bargaining negotiations between management and employee representatives 30 of 33 ACAS advisory,conciliation and arbitration services 31 of 33 arbitration settling disputes under which the parties agree to be bound by the decision of a third party 32 of 33 Herzberg two factor theory hygiene factors (environmental factors) combined with motivational factors such as responsibility lead to motivation 33 of 33
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