Hospitality Revision 5.0 / 5 based on 1 rating ? HospitalityCosting and Job RolesGCSEAQA Created by: JennypixCreated on: 25-03-14 20:55 What is the formula for calculating the selling price? Food Cost x 100 / 40 1 of 11 What is taken into account for the selling price? Cost of Ingredients, Overheads, Labour Cost, Profit, VAT 2 of 11 What are the three main groups for job roles? Management and Administration, Front-of-House, Accommodation 3 of 11 What is a manager? In charge of day-to-day running, responsible for making profit, organises every area 4 of 11 What is an assistant manager? Helps manager, may have work delegated to them by manager, in charge when manager is absent 5 of 11 What is a head receptionist? Takes bookings, ensures staff are given correct information, first person customer meets, deals with complaints 6 of 11 What is an assistant receptionist? Assists head receptionist, helps customers check in, deals with bills, answers phone calls 7 of 11 What is a porter? Dilivers cases to rooms, helps set up rooms for conferences 8 of 11 What is a night porter? Covers the reception at night, ensures complaints and queries are dealt with 9 of 11 What is an administrative staff? Deals with the day-to-day running of hotel, internet bookings, maintenance, laundry services, incidents that may arise 10 of 11 What is a Concierge? Move customer's cars, helps with booking trips and theatre tickets, call taxis, looks after luggage 11 of 11
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