Hospitality Revision

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  • Created by: Jennypix
  • Created on: 25-03-14 20:55
What is the formula for calculating the selling price?
Food Cost x 100 / 40
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What is taken into account for the selling price?
Cost of Ingredients, Overheads, Labour Cost, Profit, VAT
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What are the three main groups for job roles?
Management and Administration, Front-of-House, Accommodation
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What is a manager?
In charge of day-to-day running, responsible for making profit, organises every area
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What is an assistant manager?
Helps manager, may have work delegated to them by manager, in charge when manager is absent
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What is a head receptionist?
Takes bookings, ensures staff are given correct information, first person customer meets, deals with complaints
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What is an assistant receptionist?
Assists head receptionist, helps customers check in, deals with bills, answers phone calls
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What is a porter?
Dilivers cases to rooms, helps set up rooms for conferences
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What is a night porter?
Covers the reception at night, ensures complaints and queries are dealt with
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What is an administrative staff?
Deals with the day-to-day running of hotel, internet bookings, maintenance, laundry services, incidents that may arise
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What is a Concierge?
Move customer's cars, helps with booking trips and theatre tickets, call taxis, looks after luggage
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Other cards in this set

Card 2

Front

What is taken into account for the selling price?

Back

Cost of Ingredients, Overheads, Labour Cost, Profit, VAT

Card 3

Front

What are the three main groups for job roles?

Back

Preview of the front of card 3

Card 4

Front

What is a manager?

Back

Preview of the front of card 4

Card 5

Front

What is an assistant manager?

Back

Preview of the front of card 5
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