Hospitality Quiz

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  • Created by: BecsaBabe
  • Created on: 03-05-14 16:46
Y X B V L C B F M K W Y O O U A C J
H D A J P O K S C U S P L J Q M U Q
U V D C X M T F D T L K X S J R P T
R B K I N M M N U J S R C T I O V D
W S V O W E O D S B R G S N F F M W
F M R K A N T B N N V D Q I Q I H W
N A V V R T O T T K W F V X V N P C
E O L V M C N P X G B E D D X U B I
G N J C S A V W G A M T L I M I B G
Y J M M M R S W P I T J Q A C R M E
D O N I I D K O N U R M U M K A A J
D V X P L S L U N K Q J W O F C F E
F N S I E O T E N A N S B N P V Y L
H D K G G E G A O O L X D D K Y C Y
S O Q I S C F W M V X D E S X O B H
I O S W J M J W L Y A W P V D S J O
N E Q Y A A Y F Q P I S F B J K E T
W T L S X A M Q S W S T R H M I K P

Clues

  • A short and instant way to get feedback from customers? (7, 5)
  • A version of Corporate Image that is: easily identifiable, saves staff paying, may change if you work in different areas of a company? (7)
  • In what time limit should you deal with a complete? (4, 7)
  • Other than Stars and Rosettes, what other rating shows quality of a business? (8)
  • What is the first thing staff should do when solving a problem? (9)
  • What should staff first give a new customer? (4, 5)

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