Hospitality Quiz

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  • Created by: BecsaBabe
  • Created on: 03-05-14 16:46
S U F W L M B T G T I E C A V F E G
L N S A F V A B B S W S A O W S E R
X I G R P T Q L E W E P M A X W O V
H F N M D O I R L T M A I J H S K O
X O J S X A E N U K P X A B D P F O
H R D M J X B N S O D R P R V P Y P
H M N I D W I X L E E S A X D Y H T
S S Q L T M B O Y R D C Y D O N V G
N V T E E Q G I N N T G C W C G W H
A E T V J I H H O N M B C H H C P E
Q Y I E S V V M E C U V U E L H I S
D F I E X I A M O W W A A G I O A T
U A J W O I M L B L N N R R O M G Q
U R O K D O B A A V Y A U A H W K H
L R W W C V E A M S T P C F K O F F
L K W N H H K S B C O N D F W K B F
T Q I M A T J A C A C F W B Q I G R
R Y Q D U S I D W P S V L N N J P X

Clues

  • A short and instant way to get feedback from customers? (7, 5)
  • A version of Corporate Image that is: easily identifiable, saves staff paying, may change if you work in different areas of a company? (7)
  • In what time limit should you deal with a complete? (4, 7)
  • Other than Stars and Rosettes, what other rating shows quality of a business? (8)
  • What is the first thing staff should do when solving a problem? (9)
  • What should staff first give a new customer? (4, 5)

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