Hospitality Quiz

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  • Created by: BecsaBabe
  • Created on: 03-05-14 16:46
L T P W A R M S M I L E P J S Y K U
S I U M X C L G G F H E F Y U R P Y
A F D S Y V F D E V W S G P Q N W G
F I I Q K L M H O A H D N A Y I M Q
A V P L U F Y P S F P R A E S N C H
W E M H L J Q X V U V A N S S O M A
T M J D C V H B U T S C N I H A B V
B I C J A J M P X N K T C G S J T A
S N J E I X B H M Y U N S O W Y F H
Y U A W U N I F O R M E D L F J L W
R T S J I B D Q T E V M I O J B M R
C E S V C N U Y C Y I M A P O F O P
B S Y C C P V L L V U O M A E V H B
W I X A I K A P P Q K C O V D G R Q
Y E W J L E M T V E I D N F L Q R N
V D T S F U Y W M J P P D E S C H A
U P R U C D F D K S U W S X E U Y O
Y T J F I U X O W K E I K W G J I R

Clues

  • A short and instant way to get feedback from customers? (7, 5)
  • A version of Corporate Image that is: easily identifiable, saves staff paying, may change if you work in different areas of a company? (7)
  • In what time limit should you deal with a complete? (4, 7)
  • Other than Stars and Rosettes, what other rating shows quality of a business? (8)
  • What is the first thing staff should do when solving a problem? (9)
  • What should staff first give a new customer? (4, 5)

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