hospitality

  • Created by: 13dixonc
  • Created on: 11-05-18 13:15
counter service
includes cafeteria, multi-point, free flow, vended, seated and buffet
1 of 10
fast food
customers queue and pay for their food before they eat
2 of 10
cafeteria
customers queue at some type of counter, collect their food on a tray and pay for their food before they eat
3 of 10
buffet
may be assisted or self service customers help themselves to food from a buffet table
4 of 10
waiting service
the waiter or waitress comes to the table and serves all of the food and drink
5 of 10
automatic vending machine
customers use vending machines that dispense food and drink
6 of 10
travel service
in aeroplanes, when the meals are packed safely and then reheated when they are needed
7 of 10
customer complaints
1.stay calm and listen to what they have to say 2.apologize 3.try to resolve the problem. return it to kitchen and inform the head chef. offer a replacement or alternative 4.explain to the customer what you intend to do for them. 5.apologize again
8 of 10
health and safety
means that employers must ensure the health, safety and welfare staff
9 of 10
health and safety:1.take care of their own health, safety and welfare and others that they work with
2.co-operate with the employer to comply with all health and safety matters
10 of 10

Other cards in this set

Card 2

Front

fast food

Back

customers queue and pay for their food before they eat

Card 3

Front

cafeteria

Back

Preview of the front of card 3

Card 4

Front

buffet

Back

Preview of the front of card 4

Card 5

Front

waiting service

Back

Preview of the front of card 5
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