Other questions in this quiz

2. What happened when the pps insisted on referring the call to someone else?

  • The phone call was ended
  • The caller spoke to the next nurse instead
  • The caller agreed to continue

3. What did the nurse who refused say?

  • That she felt hostility towards the caller
  • That she got angry
  • That she didn't know what to do

4. What was the experiment?

  • A field experiment
  • A laboratory experiment
  • A natural experiment

5. Was there resistance to the order?

  • No the calls were short
  • Yes a lot

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