Health and social care unit 2 learning aim B

?
  • Created by: Ali682
  • Created on: 13-02-19 19:12
The public sector
The public sector organisations that provide health and social care services are financed and directly managed by the government.
1 of 157
Primary healthcare
Is provided by GPs, dentists, opticians and pharmacists. Primary health care services are normally accessed directly by the service user when needed.
2 of 157
Secondary health care
Includes most hospital services, mental health services and many of the community health services. These are normally accessed via the GP who makes an appropriate referral to a consultant or other healthcare specialist.
3 of 157
Tertiary health care
Provides specialist and normally complex services. For example specialist spinal injury units or hospice care.
4 of 157
Health public bodies
NHS Foundation Trusts and GP services are public sector organisations which provide NHS services for adults and children.
5 of 157
Social care public bodies
Local authorities are public sector organisations which provide social care services for adults and children. These include: Help in the home. Support for carers. Financial support and equipment to enhance independence.
6 of 157
Commissioning
Commissioning of services means planning services specification, agreeing service procurement and monitoring delivery.
7 of 157
Primary care
Primary health care provides the first point of contact such as a GP who gives access to day to day services for patients and refers them to relevant specialists where needed.
8 of 157
What do local authorities do?
They commission organisations to provide social care services. Commissioned organisations can be in the public, private or voluntary sector.
9 of 157
NHS Foundation Trusts
Health services, largely by financed by government that manage the delivery of hospital services.
10 of 157
NHS Foundation Trusts (2)
Were established in 2004. They are independent organisations. Are managed by a board of governors which may include patients, staff, members of the public and members of partner organisations.
11 of 157
What is the aim of NHS Foundation Trusts?
Aim is to move decision-making from a centralised NHS to local communities in order to respond to local needs and wishes.Trusts that have not achieved foundation status are still managed centrally.
12 of 157
Mental health foundation trusts
Are managed by the community, including people who use the mental health services. Patients, their families and friends, local organisations and local residents can become members of the foundation.
13 of 157
Services provided by Mental Health Foundation Trusts...
Include provision of psychological therapies, the support of psychiatric nurses and specialist support for people with severe mental health problems.
14 of 157
Community Health Foundation Trusts
Work with GPs and local authority social services departments to provide health and care support. The services provided by the trust may include: adult and community nursing services, health visiting and school nursing.
15 of 157
Community Health Foundation Trusts (2)
Physiotherapy and occupational therapy and speech therapy services, palliative/end of life care, walk in/urgent care centres and specialist services.
16 of 157
Aim of the Community Health Foundation Trust
Is to provide care for service users that will enable them to live as independently as possible in the community, rather than in settings such as hospitals or residential care.
17 of 157
Adult social care
Adult social care provision in for people over the age of 18 who have disabilities, mental health problems or who are otherwise frail, due to age or other circumstances and are unable to support themselves.
18 of 157
Adult social care services (2)
Are the responsibility of local authority social service departments. The support provided can take in many forms, including: care in the service user's own home, day centres to provide care, sheltered housing schemes.
19 of 157
Children's services
Are the responsibility of local authorities. Their aim is to support and protect vulnerable children and young people, their families and also young carers.
20 of 157
Support for children and their families can include...
Services to safeguard children who are at risk from abuse or significant harm, including sexual, physical, emotional harm or neglect. Day care for children under the age of 5 and after school support for older children.
21 of 157
Support for children and their families can include... (2)
Help for parents and carers with 'parenting skills'. Practical help in the home. Support of a children's centre. Arrangements for fostering and adoption.
22 of 157
GP practices
General practitioner practices are often the first point of access to health and care provision. GPs have an extensive knowledge of medical conditions. GPs work in local communities. Their role is to make initial diagnoses and to refer individuals. V
23 of 157
Voluntary sector
Voluntary sector organisations are often known as charities. Voluntary organisations vary enormously in their size, history and the services they provide. Voluntary groups often rely heavily on charitable donations for their survival.
24 of 157
What are the key features of a voluntary organisation?
That they: Are not run for personal profit, usually use volunteers for at least some of their services and are managed independently of central government or local authorities.
25 of 157
Private sector
Private sector health and care provision is managed by commercial companies. These are organisations that need to make a profit in order to stay in business.
26 of 157
Private sector (2)
Private care providers work in all sectors, including the provision of: private schools, nursery and pre-school services, hospitals, domiciliary care services, residential and nursing homes for older people, mental health services.
27 of 157
Private sector (3)
Private sector companies often provide services for central government and local authorities, including services for the NHS, adult social care and children's services.
28 of 157
What are private sector companies funded by?
Fees paid directly by service users, payments from health insurance companies, grants and other payments from central and local government for services provided on their behalf.
29 of 157
The range of settings that provide health and care services
The settings in which health and care services are provided vary enormously. Outpatient services include regular clinics, day surgery and other specialist daytime care. Inpatient services include treatment for individuals.
30 of 157
Hospitals
A hospital is a healthcare setting where patients receive treatment from specialised staff and equipment. Hospital provide both inpatient and outpatient services. Outpatient services include regular clinics, day surgery and specialist daytime care.
31 of 157
Hospitals (2)
Inpatient services include treatment for individuals whose condition requires 24 hour specialist care.
32 of 157
Hospitals (3)
People with specialised health needs are referred to hospitals bu their GPs. Hospitals provide emergency care via Accident and Emergency Departments. People who need health services have a right to choose which hospital they attend.
33 of 157
What are the different hospital departments?
Geriatric- the frail elderly. Paediatric-children. Oncology-people with cancer. Cardiology-people with heart conditions. Psychiatry-mental ill health. Orthopaedic-people with bone disorders. Radiology-diagnosis and treatment using x-rays.
34 of 157
Day care centres/units
Are normally provided for specific client groups. In most places there will be day centres for older people, for people with disabilities, people with learning difficulties, people with mental health problems and for people with specific conditions.
35 of 157
Day care centres/units (2)
Staff in daycare units may provide patients with an assessment of their health needs. Surgery and other medical procedures may be carried out in daycare units. They usually provide services which meet the health needs of older people.
36 of 157
Hospice care
Hospice care aims to improve the quality of life for people who have an incurable illness. Care may be available from when the diagnosis of a terminal illness is made until the end of the individuals life. Hospice care is holistic.
37 of 157
What do hospice staff do?
The aim of hospice care is to improve the lives of people who have a terminal illness that cannot be cured. Staff in hospices take care of peoples PIES, aim to control the pain and other symptoms experienced by the patient through palliative care.
38 of 157
Palliative care
Palliative care is offered to people towards the end of their lives. It is a multidisciplinary approach to specialised medical care for people with serious illnesses.
39 of 157
Residential care
Refers to the long-term care of adults and children needing 24-hour care, which cannot be provided adequately or appropriately in their own home. Residential care units are usually specialist units providing care for specific client groups.
40 of 157
Domiciliary care
Sometimes called home care is care provided in a client's home, rather than in specialist care setting. The care may be short term.
41 of 157
Domiciliary services may include....
Making adaptations to the home such as installing grab rails. Providing company and arranging social activities. Arranging transport to and from shop, to a doctors, hospital appointment. Installing security equipment such as emergency alarm,
42 of 157
Domiciliary services may include.... (2)
an entry phone or key box. Small maintenance jobs such as changing a light bulb, replacing a tap washer or small repairs. The delivery of meals to a service user's home. Help at home with domestic tasks such as housework.
43 of 157
The workplace
Occupational health services aim to keep a workforce git and healthy so that they are able to carry out the duties for which they are employed, or to assist employees to regain fitness following an injury or illness. These services are normally
44 of 157
The workplace (2)
provided by an employer to support the people that they employ. This can include access to nurses based in the workplace or referral to a doctor or other health professionals.
45 of 157
Referral
Health and social care organisations are accessed by those in need through referral systems.
46 of 157
Self-referral
Is when a person contacts a care provider personally, by letter, email, phone call, making an appointment or attending a care setting or surgery and requesting help. Access to primary healthcare services, such as doctors, dentists and opticians is
47 of 157
Self-referral (2)
normally through self-referral. Many social care services for children and adults are accessed by self-referral.
48 of 157
Third-part referral
Is when a friend, neighbor or relative contacts a health or care service on another person's behalf. For example, a neighbour may ring the social services department on behalf of a frail elderly person to request care support, or a relative
49 of 157
Third-part referral (2)
concerned about the general health of a person with Down's syndrome may contact the GP. These referrals are usually to services that are accessible through self-referral.
50 of 157
Professional referral
Is when a health or care professional contacts another service provider to request support for a service user. For example a GP referring a child with learning difficulties to an educational psychologist.
51 of 157
Assessment
Local authorities have a duty to carry out a community care assessment for anyone who appears to be finding it difficult to look after themselves without additional help. The adult social services department is usually responsible for this, and it
52 of 157
Assessment (2)
would normally be a social worker to completes such an assessment. It may be that the service user needs reassurance and information about local or national organisations, simple devices that can help the client to live independently, a higher level.
53 of 157
Assessment (3)
If a client is supported in their home by family, friends or neighbours, these carers also have a right to a carer's assessment to see whether they need support to carry out their caring activities.
54 of 157
Eligibility criteria
In order to decide whether a person is entitled to care and support from the local authority a social services department assessor, usually a social worker has to consider whether these needs arise from 1 a physical and/or a mental impairment plus
55 of 157
Eligibility criteria (2)
2 an inability to achieve at least two of the following daily activities. Prepare and eat food, wash themselves or their clothes, manage their toilet needs, dress appropriately, move around their house, keep their house safe and clean.
56 of 157
Eligibility criteria (3)
An adult is eligible for support only if they meet both criteria. If a person meets these criteria for support, called national eligibility criteria the local authority has a duty to make sure the identified needs are met.
57 of 157
Eligibility criteria (4)
However social care is not usually free of charge and people may have to contribute to the cost of their care. The local authority carries out a financial assessment which will take into account the service user's regular income and their savings.
58 of 157
Eligibility criteria (5)
The financial assessment will decide whether the service user must contribute to the cost of care and if so how much they will contribute. Service users, if they are eligible will normally receive a personal budget sometimes called a direct payment.
59 of 157
Eligibility criteria (6)
These payments are available to all client groups across the UK including older people, people with physical and learning disabilities and carers.
60 of 157
Barriers to accessing health and care services
The health and care services available in the UK are many and various and accessing these services can be very confusing for service users, particularly when people are unwell or have complex personal difficulties.
61 of 157
Barriers to accessing health and care services (2)
These difficulties may lead to service users and their families not receiving the care they need and have a right to.
62 of 157
Some barriers to accessing services may be.....
Language for example if English is not a service user's first language and there is no interpreter available, or the service user is hearing-impaired and there is no signer available to support communication.
63 of 157
Some barriers to accessing services may be..... (2)
Inconvenient location of the service particularly if the service user has to rely on help for travel is not always available.
64 of 157
Some barriers to accessing services may be..... (3)
Financial such as the cost and difficulty in providing care for children or other dependents while a service user attends a care setting or the potential loss of wages.
65 of 157
Some barriers to accessing services may be..... (4)
Scarce resources, for example long waiting times for hospital appointments or treatment, lack of beds available in hospitals or appropriate residential care settings, restricted opening times or specialist resources not easily available.
66 of 157
Some barriers to accessing services may be..... (5)
Communication such as service users feeling unable to communicate easily with care providers and other service users because they feel discriminated against or that there is prejudice against them or that there are negative stereotypes.
67 of 157
Charities and patient groups
Many voluntary organisations or charities represent their service users when they need to contact and liaise with other official agencies. For example MENCAP will represent their service users and support them if they are liaising with other
68 of 157
Charities and patient groups (2)
organisations such as their local council housing department, social services or other health care professionals. Shelter provides advice, guidance and support for people with housing problems and will represent them when they liaise with council
69 of 157
Charities and patient groups (3)
officials are applying for housing benefit or negotiating with landlords. These organisations also provide support if service users need to make a complaint. Patient groups in hospitals represent the needs of patients.
70 of 157
Charities and patient groups (4)
Many charitable groups act as pressure groups and campaign on behalf of the individual members that they represent.For example they may write to the papers, use social media, organise demonstrations and contact Members of Parliament or local council
71 of 157
Charities and patient groups (5)
to raise awareness of their service users' needs and to request improvements to the services offered. For example the NSPCC campaigns to encourage the government to introduce policies and laws that support the protection of children.
72 of 157
Advocacy
If a client has a serious communication problem an advocate may speak on their behalf. For example clients may have a learning difficulty, a speech impediment, poor literacy skills, a limited grasp of English or lack confidence.
73 of 157
Advocacy (2)
In health and care settings, advocates are usually volunteers. They work with individual service users, getting to know them well and building a trusting relationship so that they can accurately represent the needs, wishes and preferences of their
74 of 157
Advocacy (3)
client to the professional workers and to official organisations when needed. This may be through attending care meetings with the service user or completing forms, writing letters or emails on the client's behalf.
75 of 157
Complaints polices
All care settings must have formal complaints procedures. The settings have a responsibility to ensure that their service users and, where appropriate their families and other informal carers understand how to access and use complaints procedures
76 of 157
Complaints polices (2)
if they are unhappy with the quality of care provided. The procedures and the outcome of any complaints will be checked whether the setting inspected.
77 of 157
If a service user complains they have a right to....
Have their complaint dealt with efficiently and in a timely way, have their compliant formally investigated, be told the outcome of their complaint.
78 of 157
Whistleblowing policies
Care organisations are required to have whistleblowing policies. Whistleblowing policies provide protection for staff who tell the press or another organisation outside the setting in which they work that the quality of care at their workplace is
79 of 157
Whistleblowing policies (2)
dangerously poor. For example if they report the situation to the media, the police or to a professional body in order to heighten awareness of the problem and bring about the change.
80 of 157
Regulation and inspection process
When a service provider registers with an external regulatory organisation, it is inspected to ensure that it meets the required standards in resourcing and staffing for high-quality care.
81 of 157
Regulation and inspection
Inspectors carry out inspections, using experts to help reach judgements on quality. They need to know that the services are safe, caring, effective and well-led.
82 of 157
How inspectors carry out inspections
1. Identify the scope and purpose of the inspection. 2. Gather views of service users. 3. Gather information from staff. 4. Observe service delivery. 5. Review records. 6. Look at documents and policies. 7. Feedback at a meeting with the inspection
83 of 157
How inspectors carry out inspections (2)
team and senior staff. 8. Publish findings. 9. Take action to improve services where needed.
84 of 157
After the inspection
The service provider is graded-this may reflect a range from outstanding or fully met to inadequate to not met. Requirements or warning notices ma be given, setting out improvements required and a timescale. Organisations and individuals may be
85 of 157
After the inspection (2)
asked to implement policy and/or practice changes. In some instances a provider might be required to limit the range of services or to face criminal prosecution.
86 of 157
Actions in response to inspection.....
Providers may need to... Write and implement an improvement action plan, implement enhanced staff training, improve partnership working, ensure changes to working practices.
87 of 157
Roles of organisations that regulate and inspect health and social care services
There are independent organisations with responsibility for the inspection and regulation of health and care services in England, Wales and Northern Ireland.
88 of 157
The Care Quality Commission (CQC) (England)
The CQC is a independent regulator of health and social care in England. It aims to ensure that health and social care services are of a high quality and that they are delivered safely, effectively and compassionately.
89 of 157
The Care Quality Commission (CQC) (England) (2)
The CQC monitors and inspects.... NHS Trusts hospitals and independent hospitals, GP provision, clinics. dentists, residential care home, domiciliary care.
90 of 157
The National Institute for Health and Care Excellence (NICE) (England)
Following the Health and Social Care Act (2012) the National Institute for Health and Clinical Excellence (NICE) was renamed as the National Institute for Health and Care Excellence. This name change reflects its new responsibilities for social care
91 of 157
The National Institute for Health and Care Excellence (NICE) (England) (2)
NICE is responsible for providing guidance on current best practice in health and social care. It publishes guidance and advice that aims to control and improve health and social care provision. For example NICE provides, guidance on the most
92 of 157
The National Institute for Health and Care Excellence (NICE) (England) (3)
appropriate treatments for people with specific conditions and diseases such as cancer or diabetes, evaluation of whether procedures are sufficiently safe and effective to be used within the health and care services.
93 of 157
The National Institute for Health and Care Excellence (NICE) (England) (4)
NICE recommendations are for the use of NHS practitioners, local authorities, charities and any organisations financed by the government who provide health and social care services. As part of NICE's new responsibilities for social care it aims to
94 of 157
The National Institute for Health and Care Excellence (NICE) (England) (5)
provide a smoother transition for service users moving from health services to social care services, and from children's services to adult social services. NICE has jurisdiction in England and Wales and it recommendations are national.
95 of 157
Public Health England (PHE)
PHE is an executive agency sponsored by the Department of Health that was set up on 1 April 2013 following the implementation of the Health and Social Care Act (2012). It aims to protect and improve the public health, wellbeing of people in England.
96 of 157
Public Health England (PHE) (2)
The focus of all public health organisations is on the protection and improvement of the health of a community or population, in contrast to the individual support of a service user.
97 of 157
Public Health England (PHE) (3)
Some measures that PHE uses to carry out it responsibilities are through: setting up health promotion programmes to improve the nation's health, research projects to improve our knowledge of public health issues.
98 of 157
Ofsted
The Office for Standards in Education, Children services and Skills (Ofsted) regulates and inspects services that educate children, young people and adults or care for children through the inspection of state funded schools, adult education providers
99 of 157
Ofsted (2)
Ofsted also regulates and inspects care provision for children and young people, for example inspecting, nurseries, pre-schools and child minders, fostering and adoption agencies, settings providing residential care for children.
100 of 157
Ofsted (3)
Inspectors make a judgement about the overall effectiveness of the provider based on their judgement relating to the effectiveness of leadership and management, quality of teaching, learning and assessment, personal development.
101 of 157
Wales
In Wales, health services and social care services are inspected separately. The Care and Social Services Inspectorate Wales (CSSIW) is responsible for monitoring the quality of care and social service provision.
102 of 157
The Care and Social Services Inspectorate Wales (CSSIW)
The CSSIW is responsible for the regulation and inspection of care provision, which includes: residential care homes and nursing homes for adults, domiciliary or home care provision, nurses' agencies, children's homes, child minders and day care
103 of 157
The Care and Social Services Inspectorate Wales (CSSIW) (2)
Fostering and adoption agencies, boarding schools, further education colleges that accommodate learners under 18.
104 of 157
The Care and Social Services Inspectorate Wales (CSSIW) (3)
CSSIW publishes reports on the outcomes of each of its inspections. The CSSIW aims to provide independent assurance about the quality and availability of social care , safeguard adults and children, making sure that their rights are protected.
105 of 157
Healthcare Inspectorate Wales (HIW)
The HIW inspects all healthcare provision provided by the NHS and by other independent organisations, including private or charitable organisations. Its responsibilities are wide ranging and include hospitals and clinics,
106 of 157
Healthcare Inspectorate Wales (HIW) (2)
Mental health and substance misuse services, nursing agencies and midwifery provision, youth offending teams and deaths in prison, and homicide investigations.
107 of 157
Healthcare Inspectorate Wales (HIW) (3)
HIW aims to: contribute to improving the safety and quality of healthcare services in Wales, improve citizens' experiences of healthcare in Wales, strengthen the voice of patients and the public in the way health services are reviewed.
108 of 157
Her Majesty's Inspector of Education and Training in Wales (ESTYN)
ESTYN is the organisation responsible for the inspection of education and training in Wales. Unlike Ofsted their work is specifically linked to education and training. The inspection of children's social services is the responsibility of CSSIW.
109 of 157
Her Majesty's Inspector of Education and Training in Wales (ESTYN) (2)
ESTYN's responsibilities include the inspection of: schools, further education colleges, work-based learning providers, adult and community learning provision, initial teacher education and training.
110 of 157
The Regulation and Quality Improvement Authority (RQIA)
In Northern Ireland, the RQIA has similar responsibilities to the Care Quality Commission in England. That is it is responsible for the regulation of both care and health services. It inspects services provided by both statutory and independent
111 of 157
The Regulation and Quality Improvement Authority (RQIA) (2)
organisations including: children's homes, day care settings for older people, boarding schools, residential family centres, nursing agencies.
112 of 157
Public Health Agency for Northern Ireland (PHA Northern Ireland)
The PHA Northern Ireland was established in 2009 and brought together a number of different public health organisations. Its overall responsibility is to improve the health and social wellbeing of all people living in Northern Ireland.
113 of 157
Public Health Agency for Northern Ireland (PHA Northern Ireland) (2)
The PHA manages this by: developing effective health protection strategies, developing policy to improve the health and wellbeing of the population, conducting research and development activities to identify the causes of poor health.
114 of 157
Public Health Agency for Northern Ireland (PHA Northern Ireland) (3)
In 2015, PHA Northern Ireland ran a campaign to urge people to take steps to reduce their likelihood of having a stroke as part of World Stroke Day in October and another related to Global Handwashing Day.
115 of 157
The National Institute for Health and Care Excellence (NICE) (NI)
NICE does not have direct responsibility for the control and improvement of health and social care services in Northern Ireland, as it does in England and Wales. However NICE has a direct link with the Northern Ireland Department of Health.
116 of 157
Education and Training Inspectorate (ETI)
The ETI are responsible for the inspection and improvement of educational services in Northern Ireland, which includes educational services provided in, early years, primary and secondary schools, further education colleges, youth work.
117 of 157
Education and Training Inspectorate (ETI) (2)
When reporting on the quality of provision in schools and colleges the ETI uses the following descriptors to report on the quality of provision: achievements and standards, provision for learning, leadership and management.
118 of 157
How regulations and inspections are carried out...
The CQC in England, the CSSIW and the HIW and the RQIA in Northern Ireland all require service providers to register with them before offering care services. When a service provider applies for registration there are checks to ensure that it
119 of 157
How regulations and inspections are carried out... (2)
meets the necessary standards of safety, and has the resources to ensure high standards of care. Once registered the services are continually monitored. This includes regular inspection.
120 of 157
How regulations and inspections are carried out... (3)
Inspectors are drawn from a range of backgrounds, including experienced health and care professionals, members of other related professionals and also care users and their informal carers. The inspection teams make judgments supported by robust
121 of 157
How regulations and inspections are carried out... (4)
evidence, on the quality of provision such as whether the care provision is safe, caring, effective in carrying out its services, well-managed and well-led.
122 of 157
How regulations and inspections are carried out... (5)
Each of the national regulators publishes National Minimum Standards (NMS) of provision in these areas for the types of settings that they impact. The main sources of evidence used to support their judgments are: feedback from service users.
123 of 157
How organisations and individuals respond to regulation and inspection
Inspection can be a stressful experience, Weaknesses in provision may be identified that managers were unaware of being areas of concern. Managers and staff may feel vulnerable and on occasion, angry. They may feel that they cannot make the
124 of 157
How organisations and individuals respond to regulation and inspection (2)
improvements needed. To support care providers, the regulators publish clear guidance that outlines what they expect to see. Following an inspection the regulator publishes a report. The CQC publishes the outcomes of each inspection and the health
125 of 157
How organisations and individuals respond to regulation and inspection (3)
and care provision is graded accordingly to the quality of care provided. In Northern Ireland the RQIA assess whether the National Minimum Standards are fully met, partially met or not met.
126 of 157
Changes in working practice required by inspection
Following an inspection where the practice does not meet the required standards, the regulator can enforce change, which may include: requiring or recommending improvements to the provider's policy, issuing a requirement notice.
127 of 157
The Nursing and Midwifery Council (NMC)
The NMC is a statutory authority set up by parliament in 2002. It is responsible for regulating the standard of professional practice of all nurses and midwives in the United Kingdom wherever they are working.
128 of 157
The Nursing and Midwifery Council (NMC) (2)
The NMC exists to protect the public and it sets high standards for: initial education and training of nurses and midwives, continuing professional development, standards of professional practice, standards of personal conduct.
129 of 157
The Nursing and Midwifery Council (NMC) (3)
The NMC sets the standards and formal code of practice required of all nurses and midwives. Nurses and midwives have to provide evidence of continuing learning and training in order to remain on the register.
130 of 157
The Nursing and Midwifery Council (NMC) (4)
All practicing nurses and midwives are required to register with the NMC who investigate any allegations that their members are not meeting the standards set.
131 of 157
The Royal College of Nursing (RCN)
The RCN although not an inspectorate or regulator of nursing practice is the world's largest union and professional body representing the nursing profession. It represents nurses in the public, private and voluntary sectors.
132 of 157
The Health and Care Professions Council (HCPC)
The HCPC was set up in 2012 under the Health and Social Care Act (2012) The HCPC promotes good practice and also exists to protect the public, throughout the UK from poor standards of care. The HCPC regulates a wide range of health and care related
133 of 157
The Health and Care Professions Council (HCPC) (2)
professionals, 16 different professions. Members of these professions must register with the HCPC.
134 of 157
The General Medical Council (GMC)
The GMC is an independent organisation for the registration and regulation of doctors. The GMC: oversees UK medical education and training, decides which doctors are qualified to work in this country, sets the standards that doctors must meet.
135 of 157
The General Medical Council (GMC) (2)
When a serious concern is raised about a doctor's behaviour or professional practice the GMC investigates. If the concern is upheld, the GMC may restrict the doctor's right to practice. The doctor may be required to work under supervision.
136 of 157
Care Council for Wales (CCW)
The CCW was set up under the Care Standards Act (2000)with the aim of registering and regulating the social care workforce in Wales. The CCW confirms and registers staff working in children's or adult social care and early years in Wales.
137 of 157
Care Council for Wales (CCW) (2)
The CCW checks that practitioners: have the necessary qualifications, are physically and mentally fit to practice and work in this area, are of good character, comply with the CCW code of practice.
138 of 157
The Northern Ireland Social Care (NISCC)
The Northern Ireland Social Care Council was set up under the Health and Personal Social Services Act (2011). This was during the time that the CCW in Wales and the General Social Care Council in England were established.
139 of 157
The Northern Ireland Social Care (NISCC) (2)
The overall aim of the NISCC is to protect the public and all service users by regulating the registration and practice of social work and the social care workforce.
140 of 157
The Northern Ireland Social Care (NISCC) (3)
The NISCC has responsibility for: monitoring and regulating the social care workforce in Northern Ireland. Setting standards for the training and professional practice of members of the care workforce. Promoting professional development of the place.
141 of 157
How services are improved by regulation...
The overall purpose of regulation is to protect the public by setting standards of education, training, professional conduct and professional practice to ensure high standards are maintained throughout a health and care professional's career.
142 of 157
How services are improved by regulation... (2)
Health and care work is a fast changing area with constant new developments that require new approaches to work. This can be stressful for care workers and requires significant continuing professional development.
143 of 157
How services are improved by regulation... (3)
If an allegation is made that a practitioner is not meeting the standards of education, skill or professional conduct expected, their regulator will investigate that complaint. The regulators have the power to suspend their members, require them to
144 of 157
How services are improved by regulation... (4)
take additional training, restrict the types of work that they can do, or in extreme circumstances, remove them from the professional register.
145 of 157
Implementing the organisations codes of practice...
The Health and Social Care Act (2008) and the linked regulations of 2014 require that registered providers of care services must ensure that they have sufficient numbers of appropriately qualified staff to meet the needs of their service users.
146 of 157
Implementing the organisations codes of practice... (2)
They must also provide or support training and professional development to ensure that their staff can carry out their caring role. In a social care setting, new staff are required to complete an induction programme and to meet the requirements of
147 of 157
Implementing the organisations codes of practice... (3)
the Common Induction Standards (2010) within 12 weeks of commencing their new job. This requires the manager to ensure that all new employees understand how to implement the codes of practice in their workplace.
148 of 157
Meeting National Occupational Standards
National Occupational Standards (NOS) describe best practice. They are the standards of professional practice that should be met in the workplace. The NOS for people working in the health and social care sector are applicable throughout the UK and
149 of 157
Meeting National Occupational Standards (2)
were updated in 2012. The NOS underpin the codes of practice in care settings and the curriculum for the training of practitioners and cover the standards that are also included in the codes of practice for professional bodies.
150 of 157
Undertaking continuing professional development
In order for health and care practitioners to maintain the high standards required in the sector, they need to continually update their skills. This will ensure that they are following the best practice and most up-to-date procedures.
151 of 157
Internal and external complaints
All care organisations are required by their regulators, which include the professional organisations and the inspection agencies, to have formal procedures to address complaints. Where allegations of poor practice are made against staff this will
152 of 157
Internal and external complaints (2)
normally initially be addressed through the organisation's internal disciplinary systems. However in more serious instances the regulatory body may be involved. In extreme circumstances the police may also deal with the complaints.
153 of 157
Membership of trade unions/professional associations
Many practitioners will be members of trade unions or professional associations which support them if they are accused of professional misconduct or are in conflict in other ways with their employer.
154 of 157
Following protocols of regulatory bodies
Protocols are accepted codes of practice and behaviour required by professionals by their regulatory bodies. The regulatory bodies also provide protection for employees by ensuring that the standards expected of them are clear and transparent.
155 of 157
Whistleblowing
Whistleblowing procedures can be a from of protection for all staff. If the quality of care in an organisation is poor and this is going unchecked whistleblowing will protect not only the service user but also members of staff and the provision.
156 of 157
Whistleblowing (2)
Poor practice damages the reputation of the sector. It may lead to investigations by professional organisations, the inspectorate and in extreme cases by the police.
157 of 157

Other cards in this set

Card 2

Front

Primary healthcare

Back

Is provided by GPs, dentists, opticians and pharmacists. Primary health care services are normally accessed directly by the service user when needed.

Card 3

Front

Secondary health care

Back

Preview of the front of card 3

Card 4

Front

Tertiary health care

Back

Preview of the front of card 4

Card 5

Front

Health public bodies

Back

Preview of the front of card 5
View more cards

Comments

No comments have yet been made

Similar Health & Social Care resources:

See all Health & Social Care resources »See all Working in health and social care resources »