The British Institute- Which operates a quality management system that organisations can be part of- The customer can then be assured of the quality and service
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What is TQM?
Total Quality management- Aiming to achieve customer satisfaction by applying QA procedures to every stage of the process
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The kite mark-
The mark of quality, it certifies that it complies with a particular standard.
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CE marking-
Claims that the product meets the requirements of all relevant European Directives.
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What is Testing to destruction
Where the product is destroyed under controlled conditions and monitored to gather valuable research data
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What is Non-destructive Testing
Where the product is tested until it shows signs of failing
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What is 100% inspection
Inspection of all units
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What is Normal inspecion
Using a sampling plan under ordinary circumstances. E.g. every 1000th in 500,000 leaflets
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What is CMM?
A mechanical system designed to move a measuring probe to determine the coordinates of points on the surface of a work piece.They are used to quickly and accurately measure the sizes and positions of features.
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What is reduced inspection
Used for 24/7 runs that a lower quality, A visual check is sufficient
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Quality Assurace
Is an assurance that the end product fulfils all of it's requirements for quality
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Quality control
It involves the actual activities used by a manufacture to ensure a high-quality product is produced by means of inspection and testing.
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Other cards in this set
Card 2
Front
What is TQM?
Back
Total Quality management- Aiming to achieve customer satisfaction by applying QA procedures to every stage of the process
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