flashcards on catering revision 0.0 / 5 ? HospitalityhospitalityGCSEAll boards Created by: niamhh.campbellCreated on: 10-01-22 18:38 what does HACCP stand for? hazard analysis critical control point 1 of 33 what does RIDDOR stand for reporting injuries dangerous diseases occurrences regulations 2 of 33 what does COSHH stand for? control of substances hazardous to health 3 of 33 describe the main role/ definition of an EHO a person employed by the local authorities to check businesses 4 of 33 name 3 roles of an EHO? hygiene rating check employees are working in a safe environment take a business to court 5 of 33 name 4 food poisoning bacteria salmonella listeria staphylococcus e-coli 6 of 33 name some visible symptoms of allergy, intolerance, food poisoning swollen tongue throwing up fainting 7 of 33 name some non visible symptoms of allergy, intolerance, food poisoning tummy ache headache feeling sick fever high blood pressure 8 of 33 what is an allergy? something that is dangerous for your body this causes your body to shut down (immune system) 9 of 33 what is an intolerance your body cant break it down body doesn't have the enzymes to digest (digestive system) 10 of 33 name 5 factors that can affect a business economy reviews service staff enviroment 11 of 33 what is a commercial business? an industry with the aim to make a profit 12 of 33 what is a non commercial business an industry with the aim not to make a proftit 13 of 33 what is a residential business? main aim is to provide stay/ accommodation 14 of 33 what is a non residential business? don't provide stay/ accommodation 15 of 33 what is GROSS PROFIT? OVERALL profit made on a dish vs how much sold for 16 of 33 what is NET PROFIT total money left over from all: bills, wages, ingredients, rent etc. 17 of 33 how would you cope with a customer complaint on the food i.e.: cold remain calm, listen, offer to replace dish, take back to head chef, have replacement made, offer money off bill or free drink... 18 of 33 give 2 examples of COMMERCIAL mcdonalds, kfc 19 of 33 give 2 examples of NON COMERCIAL hospital, prison 20 of 33 give 2 examples of RESIDENTIAL hotel, B&B 21 of 33 give 2 examples of NON RESIDENTIAL hospital, army 22 of 33 what is a LOCAL business? from near or visit often 23 of 33 what is a LEISURE business? for fun: swimming, bowling 24 of 33 what is a business business? business only, business trip 25 of 33 WHAT ARE THE 3 R'S? reduce reuse recycle 26 of 33 what is the key temperature on a fridge? 1-5 27 of 33 what is the key temperature of a freezer? -18 28 of 33 what is the key temperature of hot holding? 65 29 of 33 name some personal hygiene measures for working in a kitchen tie hair up wash hands clean clothes 30 of 33 name some personal safety measures for working in a kitchen? oven gloves no slips staff training 31 of 33 name different customer groups local leisure business 32 of 33 name the 4 different types of businesses residential non residential commercial non commercial 33 of 33
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