External and Internal Resources

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What are the six factors of an ICT system
1. Hardware 2. Software 3. Communications 4. People 5. Consumables 6. Facilities and Power
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What is outsourcing
When an organisation makes use of a company's specialist services it is known as outsourcing. It is the subcontracting of aspects of a company to an external agency.
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Name 3 aspects that may be outsourced
1. Payroll 2. ICT Support 3. Back-up
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Name 3 reasons why an organisation outsources
1. Cost 2. Performance 3. Predict ICT spending
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Name 3 reaosns why an organisation may not outsource
1. Hidden cost 2. Laack of focus 3. Lack of control
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What is offshoring
When an organisation purchases services in one country to be provided in a different country.
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Why might an organisation offshore
Because services had become unprofitable at existing operating costs in the UK.
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What 3 forms can offshoring take
1. UK firm can set up own offshore operation 2. Outsourcing to a company that has a history of providing their services 3. Using a company based in the country involved
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How can an offshoring operation be successful
The provider must be well established and employ experienced and technically capable personnel. Must have strong management and be flexible and adaptive to needs of client company. Strict standards. Service Level Agreement must be drawn up.
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What is a Service Level Agreement
A contract that is made between a company obtaining a service and the company providing the service. It specifies the nature, scope and quality of the service that is to be provided.
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Name problems with offshoring
Cultural and language differences between clients and offshore help desk workers can cause frustration and misunderstanding leading to dissatisfaction and complaints.
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Name 2 ways of obtaining services from suppliers
1. Contracting 2. Leasing
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What is contracting
Way of acquiring human resources, space or equipment.
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What is leasing
An agreement whereby one person or organisation hires a particular asset such as ICT equipment or office space.
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What 6 internal resources need to be managed
1. Hardware resources 2. Software resources 3. Communications resources 4. Consumables 5. Facilties and power 6. People
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Other cards in this set

Card 2

Front

What is outsourcing

Back

When an organisation makes use of a company's specialist services it is known as outsourcing. It is the subcontracting of aspects of a company to an external agency.

Card 3

Front

Name 3 aspects that may be outsourced

Back

Preview of the front of card 3

Card 4

Front

Name 3 reasons why an organisation outsources

Back

Preview of the front of card 4

Card 5

Front

Name 3 reaosns why an organisation may not outsource

Back

Preview of the front of card 5
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