1. Increased informality in modern societies...
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2. Goffman said that to maintain face during a conversation you need to....?
- Respect, listen, not invade
- Overlap, ignore, shout
- Be silent, never ask questions
3. To threaten someone's positive face....
- Disapprove, disagree, accuse, interrupt
- Shout, get in there face, ignore
- Argue, report, disrespect, copy
4. Who proposed the three elements of persuasion
- Cockcroft and Cockcroft
- Peterson and Peterson
- Zimmerman and west
5. "Unequal encounters are caused by a conversational power struggle"