Emotional Intelligence

Who argued that emotional intelligence is the capacity to recognise feelings, motivate ourselves and manage emotions in ourselves and others?
The Hay Group
1 of 60
Who argued that IQ does not explain those who are successful in society and at work?
Goleman
2 of 60
According to goleman we have two brains: _______________
rational and emotional
3 of 60
According to goleman the two brains usually work in harmony but the rational brain can be ___________ by the emotional brain
Hijacked
4 of 60
The emotional brain predates the rational brain. This is illustrated by ___________ because it is an emotional response to stimuli
Fight or flight
5 of 60
Where are emotional responses created? In the _______
amygdala
6 of 60
What part of our brain moderates our emotional response?
The Pre Frontal lobes
7 of 60
This is a _________ situation: stimuli -> amygdala -> response
extreme
8 of 60
This is a ______ situation: stimuli -> amygdala -> pre frontal lobes -> response
normal
9 of 60
An extreme response is where the rational brain has been?
hijacked
10 of 60
A normal situation is where the two brains work in?
Harmony
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According to Goleman Emotional Intelligence can be learnt due to ..? If we repeat an action it becomes ingrained in our minds
Neuroplasticity
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Who created the ability model of Emotional Intelligence?
Mayer and Salovey
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One of the ability model's components: the ability to _____ emotion
perceive
14 of 60
One of the ability model's components: the ability to _____ emotion
use
15 of 60
One of the ability model's components: the ability to _____ emotion
manage
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One of the ability model's components: the ability to _____ emotion
understand
17 of 60
Who created the mixed model of emotional intelligence?
Goleman
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The mixed model of EI has how many components now ?
four
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The original mixed model of EI had five components: self awareness, self regulation, empathy, social skill and ?
Motivation
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The current mixed model of EI has ________ as a component
self awareness
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The current mixed model of EI has ________ as a component
self management
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The current mixed model of EI has ________ as a component
social awareness
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The current mixed model of EI has ________ as a component
relationship management
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This component of the mixed model involves awareness of ones own emotions, self confidence and accurate self assesment
self awareness
25 of 60
This component of the mixed model involves controlling emotions, honesty, adaptability, optimism and initiative
self management
26 of 60
This component of the mixed model involves empathy, company awareness and the ability to identify issues affecting other people's performance
social awareness
27 of 60
This component of the mixed model involves the ability to influence, lead, make change, develop others, manage conflict and create a cohesive team
relationship management
28 of 60
Who argues that there are 20 intelligences, that IQ only tests three of them and that all 20 are covered by EI?
Gardner
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What article in People Management argues that IQ is inaccurate?
Who is the most intelligent
30 of 60
the article in People Management argues that IQ is inaccurate because it doesn't tell you how you get on with people (which determines success in the workplace) and you can be good in only ______ areas and still get a high IQ score
one of the three
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the article in People Management argues that EI is useful at work because it indicates who has or doesn't have a _________
fixed mindset
32 of 60
In the People Management article what company uses EI tests everyday but never uses IQ?
Ogilvy and Mathers
33 of 60
Who wrote a journal article that argued Google used a CEO with high EI to get to where it is today because a good search engine wasn't enough, they needed someone who would help workers express their creativity?
Walter et al
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In Walter et al's article Oliver Kahn used EI because as a football captain he needed to know when to __________ players
push or support
35 of 60
In Walter et al's article Stephan Cote found that ________ predicts who will lead a team (When IQ + personality is taken into account)
Emotional Intelligence
36 of 60
Who criticises EI and argued that IQ determines success in the workplace and society? He argues that their is evidence to support this
Antonakis et al.
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Antonakis et al argues that there is only one ..?
brain
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Antonakis et al argues that EI findings are weak because the measuring ______ is based on individual judgement -> poor validity and reliability
tool
39 of 60
Antonakis et al argues that EI findings are weak because they can be _____ by the Big 5 personality model and IQ
explained
40 of 60
Antonakis et al argues that no findings ________ that high EI leads to high leadership performance
indicate
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Antonakis et al even goes as far as to argue that high EI is a _________ for leadership -> a bit contradictory saying it doesn't exist a
curse
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Who argues that EI is poorly defined, based on unreasobable claims and isn't worth further research
Conte and Murphy
43 of 60
Conte and Murphy support Antonakis et al by arguing that the EI testing tool is poorly designed and lacks _____
validity
44 of 60
Who argues that EI is impossible to measure?
Waterhouse
45 of 60
EI is impossible to measure because there are so many conflicting ideas... E.g. The Mayer Salovey Caruso testing tool and the self report emotional intelligence scale had no __________. Therefore you can't generalise findings across EI studies
correlation
46 of 60
Waterhouse argues that brain research doesn't support Goleman's idea of EI having a _______ brain function
separate
47 of 60
The comeback: EI theorists argue that ________ is needed and that there is a floor effect so IQ is necessary in order to get technical success and that after that point EI determines job success
further research
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The response to there being too many conflicting ideas if EI: lots of constructs shows _____ in the field and the constructs overlap e.g. self awareness and self management are in all constructs
vitality
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The response to EI being explained by IQ and the big 5 personality model: the big 5 personality model and EI do conflict but they can also be ______
separated
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The response to IQ + big 5 determining workplace effectiveness is by ..?
Rosete and Ciarrochi
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The response to IQ + big 5 determining workplace effectiveness: EI can explain the __________ that IQ and the big 5 personality model can't
performance variance
52 of 60
The response to Antonakis saying leadership performance and EI have no correlation: A study of managers at ____________ found that high performers had high levels of Goleman's EI.
Johnson and Johnson
53 of 60
The response to Antonakis saying leadership performance and EI have no correlation: a study at beefeaters found that managers with high EI had higher profits and ..?
guest satisfaction
54 of 60
Who argued that antonakis et al were wrong to say IQ determines success because only 8% of leadership is determined by IQ?
Judge et al
55 of 60
According to talentsmart _______ % of top performers have high EI, EI determines over half of job performance and people with high EI earn $29,000 more than those with low EI
ninety
56 of 60
Who argues that EI is needed in the knowledge economy because people who think for a living have better decision making quality if they can manage their emotions. They also use the example of artificial intelligence having an emotional platform
Milman et al
57 of 60
Who argues that EI is critical in the success of aspiring leaders?
Taylor et al
58 of 60
Who argues that EI group cohesiveness is linked to transformational leadership?
Wang & Huang
59 of 60
Accoring to _______ situation changes the need for EI. When working alone EI is unecessary, when working with others it is critical... But who works alone now?
Jordan and Troth
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Other cards in this set

Card 2

Front

Who argued that IQ does not explain those who are successful in society and at work?

Back

Goleman

Card 3

Front

According to goleman we have two brains: _______________

Back

Preview of the front of card 3

Card 4

Front

According to goleman the two brains usually work in harmony but the rational brain can be ___________ by the emotional brain

Back

Preview of the front of card 4

Card 5

Front

The emotional brain predates the rational brain. This is illustrated by ___________ because it is an emotional response to stimuli

Back

Preview of the front of card 5
View more cards

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