Definitions of the second part of book

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Employee engagement
the connection between a business's employees and its missions
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Employee involvement
people are able to have an impact on decision that affect their working lives
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Training
process whereby an employee gains work related skills
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Talent development
refers to the development of star employees who have the potential to make a major contribution
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Diversity
refers to recognising the differences between individuals
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Labour turnover
number of staff leaving/ average number of staff x 100
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Labour retention
number of employees employed/ average nummber of staff x 100
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Job design
the process of grouping together or dividing up tasks to create complete jobs
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Job enrichment
occurs when employees jobs are redesigned to provide them with more challenging tasks
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Empowerment
A series of actions designed to give employees greater control over their working lives
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Organisational structure
the way a business is organised to carry out its activities
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Organisational design
a process to ensure that the organisation is appropriately designed to deliver organisation objectives
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Layers of hierarchy
refer to the number of layers of authority within an organisation
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Span of control
the number of subordinates directly related to a manager
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The chain of command
the line of communication existing within a business
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employer brand
business's reputation as an employer
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Recruitment and selection
the process of filling an organisations job vacancies
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Redundancy
takes place when an employer is dismissed because a job no longer exists
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Dismissal
takes place when an employer terminates an employees contract
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Redeployment
occurs when an employee is offered an alternative employment within the business
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Motivation
the factors that arouse, maintain and channel behaviour towards a goal
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Division of labour
the breaking down of production into a series of small tasks
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Scientific school
Taylors theories that employees were purely motivated by money
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Human relations school
Mayo: Hawthorne effect: employees responded to attention
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The neo- human relations school
Maslow: hierarchy of needs: employees have a series of needs they seek to fulfil, once an employees need have been met they seek the next level. Herzbergs: hygeine and motivation factors
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Commission
a method of payment in which the amount paid is related to the value of goods that an employee sells
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Piece rate
a system whereby employees are paid according to the quantity of goods they produce
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Performance related pay
employees pay is related to the achievement of targets
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Variable pay
pay that offers employees a highly individual pay system
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Employee welfare
wide range of facilities that are essential for the wellbeing of employees
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Appraisal
the process of considering the performance of an employee
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Teamworking
when an organisation breaks down its production processes into large units
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Trade union
an organisation of workers established to protect and improve economic position of its members
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collective bargaining
entauils negotiations between management and employees representatives over pay and other conditions
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Trade union wage premium
the percentage difference in average gross hourly earnings of union members compared to non members
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works council
a forum within a business where workers and management discuss issues
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Arbitration
the parties agree to be bound by the decision of a third party
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Industrial dispute
a disagreement between an employer and its employee
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Conciliation
a method of resolving individual or collective disputes in which the third party encourages the continuation of negotiation
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Other cards in this set

Card 2

Front

people are able to have an impact on decision that affect their working lives

Back

Employee involvement

Card 3

Front

process whereby an employee gains work related skills

Back

Preview of the back of card 3

Card 4

Front

refers to the development of star employees who have the potential to make a major contribution

Back

Preview of the back of card 4

Card 5

Front

refers to recognising the differences between individuals

Back

Preview of the back of card 5
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