Can be used to explore issues and for eliciting scenarios. Also helps establish relationships between team members and stakeholders and help users feel involved.
Interviews
1 of 7
Can be used to gain a consensus view and highlight conflicts and disagreements. Also they help improve stakeholders understanding of one another's viewpoints.
Focus groups
2 of 7
Can be used to collect initial responses to questions in order to help identify the types of people to interview, and also to gain a broad understanding of the issues underpinning the questions.
Questionnaires
3 of 7
Can be used to understand the nature of certain activities or social interactions, and of the environment in which these take place.
Direct observations
4 of 7
Can be used to understand activities people do in their daily lives, particularly when they are not accessibly for direct observation, and what might be required of a product intended to support those activities.
Indirect observations
5 of 7
Can be useful for understanding the typical steps in an activity, the related legislation, and generally for gathering background information on the domain of application.
Studying documentation
6 of 7
Similar products can help identify typical characteristics of and options provided by such products.
Research
7 of 7
Other cards in this set
Card 2
Front
Can be used to gain a consensus view and highlight conflicts and disagreements. Also they help improve stakeholders understanding of one another's viewpoints.
Back
Focus groups
Card 3
Front
Can be used to collect initial responses to questions in order to help identify the types of people to interview, and also to gain a broad understanding of the issues underpinning the questions.
Back
Card 4
Front
Can be used to understand the nature of certain activities or social interactions, and of the environment in which these take place.
Back
Card 5
Front
Can be used to understand activities people do in their daily lives, particularly when they are not accessibly for direct observation, and what might be required of a product intended to support those activities.
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