Customer Service

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definition of customer service
identifying and satisfying customers need and delivering a level of service that meets or exceeds customer expectations
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definition of customer expectation
what people think should happen and how they think they should be treated
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definition of customer satisification
the feeling that the buyer gets when is happy with the level of customer service
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What are customer expectation
what people hear and see, what happens during the experience, what they read, what happened in the last experirnce
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Benefits of high level of customer service
Impact on sales volume, creating a USP, Impact on selling price, firms reputation, employee motivation, reduced costs, public relation
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Card 2

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definition of customer expectation

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what people think should happen and how they think they should be treated

Card 3

Front

definition of customer satisification

Back

Preview of the front of card 3

Card 4

Front

What are customer expectation

Back

Preview of the front of card 4

Card 5

Front

Benefits of high level of customer service

Back

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