Customer Service 0.0 / 5 ? Business StudiesOperations managementASAQA Created by: shaimaxx98Created on: 23-03-15 17:44 definition of customer service identifying and satisfying customers need and delivering a level of service that meets or exceeds customer expectations 1 of 5 definition of customer expectation what people think should happen and how they think they should be treated 2 of 5 definition of customer satisification the feeling that the buyer gets when is happy with the level of customer service 3 of 5 What are customer expectation what people hear and see, what happens during the experience, what they read, what happened in the last experirnce 4 of 5 Benefits of high level of customer service Impact on sales volume, creating a USP, Impact on selling price, firms reputation, employee motivation, reduced costs, public relation 5 of 5
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