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2. What does the Consumer Protection (distance selling) law protect you against?

  • Firms must give clear information about the good or service
  • Advertisements must not mislead or decieve
  • Products must be fit for purpose
  • Businesses must not agree to fix prices

3. How does reliability improve the business?

  • The business will get rewards
  • I does nothing
  • Customers see the business as trust worthy
  • The business may not improve financialy

4. Give another advantage of good customer service

  • more complaints
  • fewer sales
  • More profit for the business
  • Less profit for the business

5. What is a benefit of good customer service?

  • Moral within the work place increases
  • Less profit
  • The business does worse
  • More customer complaints
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