Customer service

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1. What does the Consumer Protection (distance selling) law protect you against?

  • Businesses must not agree to fix prices
  • Firms must give clear information about the good or service
  • Products must be fit for purpose
  • Advertisements must not mislead or decieve
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2. What was the year the Consumer Protection Act introduced?

  • 1983
  • 1999
  • 1987
  • 2008

3. How does reliability improve the business?

  • Customers see the business as trust worthy
  • I does nothing
  • The business may not improve financialy
  • The business will get rewards

4. What is a benefit of good customer service?

  • More customer complaints
  • Moral within the work place increases
  • The business does worse
  • Less profit

5. Give another advantage of good customer service

  • more complaints
  • fewer sales
  • More profit for the business
  • Less profit for the business

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