Other questions in this quiz

2. Give another advantage of good customer service

  • More profit for the business
  • Less profit for the business
  • more complaints
  • fewer sales

3. What was the year the Competition Act was introduced?

  • 2000
  • 1979
  • 1998
  • 1988

4. What does the Consumer Protection (distance selling) law protect you against?

  • Products must be fit for purpose
  • Firms must give clear information about the good or service
  • Advertisements must not mislead or decieve
  • Businesses must not agree to fix prices

5. What is a benefit of good customer service?

  • Less profit
  • Moral within the work place increases
  • More customer complaints
  • The business does worse

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