consumer awareness 0.0 / 5 ? Home Economics - Lifestyle and Consumer Technologyunit 2 GCSECCEA Created by: klyonsCreated on: 17-05-16 15:42 Who is a consumer? anyone who purchases a good or service in either the public or private sector 1 of 9 what are the rights of a consumer? information, fair treatment, representation, redress, choice, services 2 of 9 what are the responsibilities of a consumer? to... complain effectively, read all information, know consumer laws, budget money, claim reasonable compensation, be ethically and environmentally aware 3 of 9 what factors influence shopping? personal, economic environmental+ethical, physical, social, cultural, pscyological 4 of 9 describe the work of: the Citizen's Advice Bureau representation in court, complains on behalf of consumers, helps prioritisation, free advice about issues such as benefits and employment 5 of 9 describe the work of: the National/General consumer council for N.I. handles service complaints, advice through website, info on a range of consumer issues 6 of 9 describe the work of: the Trading Standards service presentations to schools etc., investigates complaints=+collects evidence, ensures no false/misleading claims, check accurate price display 7 of 9 describe the work of: the Trading Standards Consumerline Service website provides guidance (from travel to money matters), telephone helpline deals with consumer issues (legal rights, complaints about package holidays) 8 of 9 describe the work of: Which? publishes monthly magazine, carries out surveys to inform campaigns, makes 'super complaints', mystery shopping to evaluate services 9 of 9
Comments
No comments have yet been made