consumer awareness

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Who is a consumer?
anyone who purchases a good or service in either the public or private sector
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what are the rights of a consumer?
information, fair treatment, representation, redress, choice, services
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what are the responsibilities of a consumer?
to... complain effectively, read all information, know consumer laws, budget money, claim reasonable compensation, be ethically and environmentally aware
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what factors influence shopping?
personal, economic environmental+ethical, physical, social, cultural, pscyological
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describe the work of: the Citizen's Advice Bureau
representation in court, complains on behalf of consumers, helps prioritisation, free advice about issues such as benefits and employment
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describe the work of: the National/General consumer council for N.I.
handles service complaints, advice through website, info on a range of consumer issues
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describe the work of: the Trading Standards service
presentations to schools etc., investigates complaints=+collects evidence, ensures no false/misleading claims, check accurate price display
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describe the work of: the Trading Standards Consumerline Service
website provides guidance (from travel to money matters), telephone helpline deals with consumer issues (legal rights, complaints about package holidays)
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describe the work of: Which?
publishes monthly magazine, carries out surveys to inform campaigns, makes 'super complaints', mystery shopping to evaluate services
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Other cards in this set

Card 2

Front

what are the rights of a consumer?

Back

information, fair treatment, representation, redress, choice, services

Card 3

Front

what are the responsibilities of a consumer?

Back

Preview of the front of card 3

Card 4

Front

what factors influence shopping?

Back

Preview of the front of card 4

Card 5

Front

describe the work of: the Citizen's Advice Bureau

Back

Preview of the front of card 5
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