Complaints

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Complaints must...
...Be investigated in a timely fashion, a person who made the complaint should be updated of any progress and all complaints should be taken seriously
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What do members of staff or individuals that make a complaint have the right to do? (1)
Have their complaint dealt with swiftly and efficiently
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What do members of staff or individuals that make a complaint have the right to do? (2)
Have a proper and careful investigation carried out
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What do members of staff or individuals that make a complaint have the right to do? (3)
Know the outcome of the investigation
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What do members of staff or individuals that make a complaint have the right to do? (4)
Have a judicial view of the facts if the action or decision is unlawful
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What do members of staff or individuals that make a complaint have the right to do? (2)
Receive compensation if they have been harmed physically or psychologically as a direct result of the situation they are complaining about
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What is the provision of first aid?
It is governed by the Health and Safety (First-Aid) Regulations (1981). Provision for first aid should be adequate+appropriate-meaning it will vary from setting to setting. From 2016 it was proposed that all newly qualified early-years practitioners
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What is the provision of first aid? 2
will be required to complete paediatric first-aid training
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Other cards in this set

Card 2

Front

What do members of staff or individuals that make a complaint have the right to do? (1)

Back

Have their complaint dealt with swiftly and efficiently

Card 3

Front

What do members of staff or individuals that make a complaint have the right to do? (2)

Back

Preview of the front of card 3

Card 4

Front

What do members of staff or individuals that make a complaint have the right to do? (3)

Back

Preview of the front of card 4

Card 5

Front

What do members of staff or individuals that make a complaint have the right to do? (4)

Back

Preview of the front of card 5
View more cards

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