communication & record Keeping 0.0 / 5 ? Hospitalitycommunication & record KeepingGCSEWJEC Created by: EllieCreated on: 01-06-14 10:48 97684251031 Across 1. records make sure important information isn't (4) 4. like a receipt - shows what was bought and how much was bought (7) 5. when a customer complains they should be offered a replacement (4) 8. used for talking to customers and giving instructions (6) 9. a timetable that shows each member of staffs shifts (5, 5) Down 2. if kitchen staff run out of a dish they need to tell the waiting staff to stop taking (6) 3. used for taking bookings from customers or contacting suppliers (9) 6. records help caterers to (4) 7. a restaurant must tell a supplier when a delivery needs to (6) 10. staff should be (6)
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