Communication in Health Contexts Key Terms 4.0 / 5 based on 1 rating ? PsychologyVisual SystemUniversityNone Created by: Psych951Created on: 28-12-18 14:18 Communication Conveying information through meaningful exchange of thoughts via different mediums 1 of 18 Simplified communication model Thought > Encoding> Decoding 2 of 18 Factors affecting communication and understanding (3 things) Perceptions of importance, interpretations and context 3 of 18 Verbal communication Use of language to convey thoughts; Consider words, tone of voice etc. 4 of 18 Non-verbal communication Use of gestures, body language and behaviour to convey thoughts; Consider matching signals to words, grouping of behaviours etc. 5 of 18 Listening in a consultation (4 things) Interest and focus; Don't interrupt; Free talk; Patient needs 6 of 18 Structured approach to health communication Consider purpose and context of meeting; Practice communication skills to increase successful health outcomes 7 of 18 Communication in different settings Settings are lie social organisations; Need good communication between patients and professionals but also within team 8 of 18 Communication in primary care Whole-person care; Provided in social context; Show positive verbal and non-verbal behaviours 9 of 18 Communication in secondary care Tailor information appropriately to patient; Patient-centred; Effective communication across all streams 10 of 18 Communication in acute care Patients should feel supported, considered and comfortable; Explain yourself, take notes and be open; Practice good communication 11 of 18 Successful patient-practitioner relationship Good interpersonal r/s; Exchange information meaningfully; Mutual decisions 12 of 18 Practitioner factors affecting communication Expectations; Status; Style of practice 13 of 18 Patient factors affecting communication Worries; Expectations; Confidence; Self-efficacy; Catastrophising; Attributions 14 of 18 Barriers to communication Responsiveness; Negativity; Inappropriate language; Emphasis; Situation 15 of 18 Changes to communication needs Patients want to know more; Technology increases availability of information prior to communication; More diverse needs 16 of 18 Health psychology approach to communication Patient centred with approapriate communication 17 of 18 Outcomes of good communication and patient-centred practice Adherence; Self-management; Higher self-efficacy; Higher satisfaction; Lower distress; Accurate practitioner predictions; Patient agreement and understanding; Less safety issues 18 of 18
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