Communication in Health Contexts Key Terms

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  • Created by: Psych951
  • Created on: 28-12-18 14:18
Communication
Conveying information through meaningful exchange of thoughts via different mediums
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Simplified communication model
Thought > Encoding> Decoding
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Factors affecting communication and understanding (3 things)
Perceptions of importance, interpretations and context
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Verbal communication
Use of language to convey thoughts; Consider words, tone of voice etc.
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Non-verbal communication
Use of gestures, body language and behaviour to convey thoughts; Consider matching signals to words, grouping of behaviours etc.
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Listening in a consultation (4 things)
Interest and focus; Don't interrupt; Free talk; Patient needs
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Structured approach to health communication
Consider purpose and context of meeting; Practice communication skills to increase successful health outcomes
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Communication in different settings
Settings are lie social organisations; Need good communication between patients and professionals but also within team
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Communication in primary care
Whole-person care; Provided in social context; Show positive verbal and non-verbal behaviours
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Communication in secondary care
Tailor information appropriately to patient; Patient-centred; Effective communication across all streams
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Communication in acute care
Patients should feel supported, considered and comfortable; Explain yourself, take notes and be open; Practice good communication
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Successful patient-practitioner relationship
Good interpersonal r/s; Exchange information meaningfully; Mutual decisions
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Practitioner factors affecting communication
Expectations; Status; Style of practice
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Patient factors affecting communication
Worries; Expectations; Confidence; Self-efficacy; Catastrophising; Attributions
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Barriers to communication
Responsiveness; Negativity; Inappropriate language; Emphasis; Situation
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Changes to communication needs
Patients want to know more; Technology increases availability of information prior to communication; More diverse needs
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Health psychology approach to communication
Patient centred with approapriate communication
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Outcomes of good communication and patient-centred practice
Adherence; Self-management; Higher self-efficacy; Higher satisfaction; Lower distress; Accurate practitioner predictions; Patient agreement and understanding; Less safety issues
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Other cards in this set

Card 2

Front

Thought > Encoding> Decoding

Back

Simplified communication model

Card 3

Front

Perceptions of importance, interpretations and context

Back

Preview of the back of card 3

Card 4

Front

Use of language to convey thoughts; Consider words, tone of voice etc.

Back

Preview of the back of card 4

Card 5

Front

Use of gestures, body language and behaviour to convey thoughts; Consider matching signals to words, grouping of behaviours etc.

Back

Preview of the back of card 5
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