Communication and Job Roles

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What are the different types of communication used in a catering industry? (name 6)
verbal, non-verbal, written, telephone, fax and ICT (email)
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What is good communication? (name 6)
Observing, listening, thinking, knowing, describing and suggesting
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Why do you need good communication skills?
Good communication means successful business and happy customers
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Why is record keeping important? (name 5)
Staff know what to do and when, helps to check stock levels so that nothing runs out, keeping records of invoices, orders and bills so it helps manage finances correctly, stops the loss of important information e.g booking, helps to plan ahead
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What are the responsibilities of a head chef?
Managing the kitchen, making sure the food is a good quality planning the menu, buying the ingredients, costing, hiring the other chefs and training the chefs
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When might a catering company hire casual staff? (name 8)
During busy periods of the year and for specific functions.
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Who is responsible for the success of the whole catering company?
The manager
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Fill in the missing word: The sous chef --------- the head chef.
Assists
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Fill in the missing word: The sous chef looks after the day-to-day ------- of the kitchen.
Running
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Fill in the missing word: They make sure that each dish is ------ to a high standard.
Cooked
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what does a sauce chef do? (name 1)
Cooks stews
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what does a Pastry chef do? (name 1)
Bakes bread
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what does a vegetable chef do? (name 1)
Prepares soups
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what does a Larder chef do? (name 1)
Makes salads
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Give two examples of tasks performed be a vegetable chef?
Prepares soups, prepares dishes with vegetables, and prepares dishes with eggs.
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Who performs his task: Serves wine to the customers?
Wine waiter
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Who performs his task: Greets the customers and seats them?
Head waiter
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Who performs his task: Clears the table after the customer leaves?
Waiter
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Who performs his task: Is responsible for the standards of service?
Restaurant manager
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Other cards in this set

Card 2

Front

What is good communication? (name 6)

Back

Observing, listening, thinking, knowing, describing and suggesting

Card 3

Front

Why do you need good communication skills?

Back

Preview of the front of card 3

Card 4

Front

Why is record keeping important? (name 5)

Back

Preview of the front of card 4

Card 5

Front

What are the responsibilities of a head chef?

Back

Preview of the front of card 5
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