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6. Who states that and English baby born in Britain but brought up in Japan will be Japanese?

  • Bertcher
  • Dimbleby and Burton
  • Lindon
  • Belbin

7. What are the four Categories of communication stated by Dimbleby and Burton?

  • Intrapersonal, Interpersonal, Group and Medium.
  • Intrapersonal, Interpersonal, Group and Mass.
  • Intrapersonal, Form, Medium and Mass.
  • Outward, Inward, Proximal and Group.

8. Messages are rarely?

  • Misunderstood
  • Argumentative
  • Neutral
  • Provoking

9. Who states that “we learn to communicate in different ways according to our upbringing”?

  • Dimbleby and Burton
  • Belbin
  • Lindon
  • Cottrell

10. When we are in a conversation there is a?

  • Dilemma
  • Argument
  • Continuous exchange
  • Debate

11. What is the difference between communication form and medium?

  • Form of communication is the way in which information is communicated such as through a drawing whilst Medium of communication is the means of communicating this often combines several forms of communication.
  • Medium of communication refers to the time of communication whilst form refers to the place of communication.
  • Medium of communication is the way in which information is communicated such as through a drawing whilst Form of communication is the means of communicating this often combines several Mediums of communication.
  • Form of communication refers to the time of communication whilst medium refers to the place of communication.

12. Who states that “communication…isn’t just about facts it is also about emotions, attitudes and beliefs”?

  • Bertcher
  • Lindon
  • Dimbleby and Burton
  • Boyd and Belle

13. Who states that “communication is central to all interactions between people. This includes encounters between agencies that provide welfare and support, between professional practitioners and between professionals and service users seeking support”?

  • Bercher cited by Doel and Sawdon
  • Whitfield cited by Dunhill, Elliot and Shaw
  • Tuckman cited by Dunhill, Elliot and Shaw
  • Whitfield cited by Doel and Sawdon

14. According to Doel and Sawdon (2004) what are the three components to agreements?

  • Beginning, middle and end
  • Opening statements, debating and agreements of goals and outcomes
  • Opening statements, introduction of group members and agreements of goals and outcomes
  • Forming, storming and Norming

15. What do Doel and Sawdon liken the first session of a group to?

  • A card game
  • A sandwich
  • A meal
  • A lesson

16. Which is the correct order for Maslow’s hierarchy of needs (bottom of the triangle to top)?

  • Safety needs, belonging needs, physiological needs, esteem needs and self-actualisation
  • Self-actualisation, esteem needs, belonging needs, safety needs and physiological needs
  • Physiological needs, safety needs, belonging needs, esteem needs and self-actualisation
  • Safety needs, physiological needs, belonging needs, esteem needs and self-actualisation