Communication Agreements and Process

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1. Which is the correct order for Maslow’s hierarchy of needs (bottom of the triangle to top)?

  • Safety needs, belonging needs, physiological needs, esteem needs and self-actualisation
  • Physiological needs, safety needs, belonging needs, esteem needs and self-actualisation
  • Safety needs, physiological needs, belonging needs, esteem needs and self-actualisation
  • Self-actualisation, esteem needs, belonging needs, safety needs and physiological needs
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2. Who states that and English baby born in Britain but brought up in Japan will be Japanese?

  • Dimbleby and Burton
  • Lindon
  • Bertcher
  • Belbin

3. What are the four Categories of communication stated by Dimbleby and Burton?

  • Intrapersonal, Interpersonal, Group and Mass.
  • Outward, Inward, Proximal and Group.
  • Intrapersonal, Form, Medium and Mass.
  • Intrapersonal, Interpersonal, Group and Medium.

4. Who states that “we learn to communicate in different ways according to our upbringing”?

  • Cottrell
  • Dimbleby and Burton
  • Lindon
  • Belbin

5. Who states that “communication is central to all interactions between people. This includes encounters between agencies that provide welfare and support, between professional practitioners and between professionals and service users seeking support”?

  • Bercher cited by Doel and Sawdon
  • Whitfield cited by Dunhill, Elliot and Shaw
  • Tuckman cited by Dunhill, Elliot and Shaw
  • Whitfield cited by Doel and Sawdon

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