Communication

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What is communication?
Is the exchanging of information by speaking, writing or using some other medium.
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Why is effective communication so important?
As it must be clear, must be accurate and must create the image.
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What can happen if communication is poor?
It might be misunderstood, might be misleading and might be misinterpreted.
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Four channels of communication.
Formal/informal, confidential/non-confidential, internal/external, urgent/non-urgent.
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Who do businesses communicate with internally?
Between members of the team, different levels of the hierarchy, between departments.
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Who do businesses communicate with externally?
Suppliers, customers/clients, stakeholders.
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Examples of formal communication.
Invoices, meeting, reports, legal documents.
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Examples of informal communication.
Telephone coversations, emails, messages, discussions.
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Four communications methods.
Video, written, verbal and visual.
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Visual communication methods.
Video conferencing, electronic notice board, power-point presentations.
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Written communication methods.
Memos, Letters, financial documents, advertisements, e-mails, messages and fax messages.
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Verbal communication methods.
Telephone calls, face-to-face and teleconferencing.
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Electronic communication methods.
E-mails, Faxing, Video conferencing and social networking sites.
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Barriers to communication.
Jargon, Noise, Poor choice of communication method and inappropriate presentation.
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Other cards in this set

Card 2

Front

Why is effective communication so important?

Back

As it must be clear, must be accurate and must create the image.

Card 3

Front

What can happen if communication is poor?

Back

Preview of the front of card 3

Card 4

Front

Four channels of communication.

Back

Preview of the front of card 4

Card 5

Front

Who do businesses communicate with internally?

Back

Preview of the front of card 5
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